- This topic has 85 replies, 63 voices, and was last updated 1 year, 2 months ago by
.
-
Posts
-
-
AI received a notice from Godrej on 26th March 2025, demanding that I return a sofa I purchased on 1st October 2023 from Flipkart. The notice mentions potential legal action, even though I have no control over the delivery or return process.
I bought the product from Flipkart, and the logistics should have been handled by them.
Here’s the timeline:
* **1st Oct 2023**: I ordered a Godrej Sofa from Flipkart.
* 15th Oct 2023: The sofa was delivered.
* 16th Oct 2023: The installation team arrived and refused to install it due to broken parts.
* I contacted Flipkart’s customer service for a replacement, and the issue went through multiple email exchanges with both their customer service and grievance teams.
* I also raised a complaint with the National Consumer Helpline (NCH). On the NCH portal, Flipkart assured me the issue would be resolved by **14th Dec 2023**.
* After 14^(th) December **2023**, no one from Flipkart came to take back the sofa, they gave the money back and I heard nothing further from there.
* In the meantime, I have repaired the sofa and the packaging have been removed as it was just kept in my house.
* **26th Mar 2025**: Suddenly, I receive a notice from Godrej demanding that I return the sofa in original condition, claiming it’s my responsibility, after 15 months.I’ve emailed Flipkart multiple times, stating to return the sofa. Now after **15** months, they are threatening through notice and both blaming me for their mistakes.
If Flipkart neglected to collect the return, how am I supposed to return the product on my own? The notice feels like an attempt to intimidate and harass.
TL/DR- Received a defective sofa on Flipkart in Oct 23. They didn’t take it back and instead gave refund. Now they want the sofa back or will take legal action.
Has anyone else faced something similar? Any advice on how to proceed here?
-
-
-
-
AThey are saying that you have purchased from Flipkart and Flipkart failed to communicate the return date to them.
However, they have all my information from Flipkart as they sent the notice through India post.-
SThen tell them to deal with flipkart, since flip kart is their retail partner who sold it . There is zero liability you have towards Godrej. Your dealing is with flipkart.
-
AHave sent a similar mail yesterday. Flipkart and Godrej both blaming each other on calls.
Even shared the mail communication with Flipkart of 2023 but they aren’t ready to take responsibility.-
-
-
FNext time.. tell them if they go for legal action.. you will charge them for 15 month of rent for not picking up sofa. That will be one room x 15 month storage amount. Which will easily be more than 1 lakh.
-
-
-
-
MEk sofa ka 10,000 bhada? Godrej wala sofa bechna band kardega 😁. Itna bhada toh home centre nahi leta hoga😇.
-
-
-
-
ROp
But why should you be keeping the material in your house for which you have received the refund … you are not obliged to keep it for them it’s your choice if they didn’t remove and paid you backSo you can always say I paid garbage company to remove it from your premises instead
And you don’t have it in your possession anymore and discarded it since it was broken and that’s why they refunded you the money
-
-
-
-
-
-
SThis.
You can ask Godrej to obtain an authorisation from Flipkart, as it was delivered to you by Flipkart and Godrej is not a party to the transaction between you and Flipkart.
You can reply that they have no locus standi, and that any action brought forth by them shall be constructed as intimidation and extortion for which you will seek legal remedies including but not limited to criminal action.
Let them know that Flipkart’s failure to collect the BROKEN sofa for over 15 months compelled you to rent a space for keeping it, which is now more than the price you paid for the sofa. As such, there is now a lien on the movable property that is the broken sofa.
You are happy to return the sofa as is, provided Flipkart gives an NOC which must include the date of delivery date, the price you paid, and the date you filed a return request because it was broken. Further the NOC must authorise Godrej and name the delivery person authorised to act on their behalf. The delivery person must verify their identity and sign a receipt at the time of accepting the return.
Let it be a ten page response filled with legal terms so they must know you got legal advise and that you got plenty of free time to drag it out.
Make Godrej’s legal team feel like it’s too much of a hassle. Btw, what’s the sofa worth?
-
PI have worked with one of FK/AMZN in a commercial role in the past. I believe you have sufficient reason not to keep the sofa with you for so long (15 months is crazy)
Just to get facts correct: Godrej would be a party to the transaction. Flipkart is just a marketplace/platform here, Godrej should be the seller. OP should check the invoice, if the seller’s name is Godrej or Flipkart.
-
SWhat r u on about mate..didn’t OP has mentioned that he tried multiple efforts to get the sofa returned , but they didn’t bother.
What do you expect , the OP to book return shipping to Godrej headquarters, even if he did, what’s the guarantee they would even acknowledge that and won’t harass the OP afterwards regardless??
-
PBefore you start blaming others, you should acknowledge your bad comprehension skills. Please read again what I had said. It means that it shouldn’t be expected from OP to retain the broken sofa for so long. If they didn’t pick it up even after multiple reminders, it’s FK/Godrej’s problem. No one has so much space in their home to accommodate an extra sofa set.
-
-
-
-
-
-
-
-
QFile a case in consumer forum. Legal notices means nothing, just respond to them specifying all the details & conversation proof.
-
AHave responded with all conversations, still they blaming me and refusing to take responsibility. Tone of Godrej guy was borderline threatening tbh
-
-
-
-
-
AMade a post on X(twitter)- [https://x.com/HS3A92/status/1907793699700093395](https://x.com/HS3A92/status/1907793699700093395)
-
-
-
-
-
-
PCommunicate to them in writing that they should first pay the rent for the sofa and penalty for not picking it up back in December 23. Tell them they can pick it up once they pay the rent for keeping the sofa in your space without your consent and for that they will have to pay the penalty as well.
-
-
-
PBtw in any of their communication when they returned your money, did they say you need to send back the sofa?
-
ANo, they told me that they will initiate refund after pickup. However, they refunded after 2 months without pickup.
-
-
-
-
-
HThey must have conducted an audit and realized that the amount was refunded but the sofa was not returned.
Respond to the Notice stating that it was their responsibility to collect the sofa at the time of or prior to issuing the refund, which they have failed to do to date. Also, express your willingness to return the sofa and invite them to arrange for its collection.
If they insist on the return of the sofa in its original condition, you may counter by highlighting that due to their failure to collect the defective product, it has occupied space in your home for over a year now, causing significant inconvenience, and that you should be compensated for the same.
Attempt to resolve the issue amicably, but if they initiate legal action, you can counter it by filing a consumer complaint against them.
-
UI was curious to know what kind of legal action Godrej could potentially take against the OP and how or where Godrej or Flipkart might pursue such legal action?
-
HGodrej or Flipkart can file a case praying for return of the sofa in original condition or to pay the value of the sofa. They would have to file their case in a civil court.
-
-
-
-
-
-
HUse double threatening tone with Godrej and ask them to talk to flipkart as when u received it, no one took moral responsibility and now they should talk to flipkart regarding same.
Do not buckle down. Also do not reply to mail daily , keep on delaying things like reply once in 2 days..
-
-
-
-
-
-
-
GCreate an email and tag both flipkart and godrej and get a written communication from them. Upload the recordings on soundcloud and attach links. Reference the email snapshots and soundcloud links in twitter post and threaten to file legal consumer forum case and also tag top executives from both flipkart and godrej.
-
-
KNAL, I found this to be an interesting use case, and my chatGPT says this. I would really like to hear from lawyers here how good, bad, accurate or inaccurate this is:
You have a strong case based on the timeline and the facts you’ve outlined. The first step is to respond to the notice you received from Godrej. You should send a formal reply via registered post or courier with acknowledgment to ensure it is officially documented. In your response, make it clear that you followed all proper procedures regarding the defective sofa, including contacting Flipkart’s customer service and raising a complaint with the National Consumer Helpline (NCH). Additionally, highlight that Flipkart processed a refund and did not take any further steps to collect the product. Since Flipkart issued a refund, this action effectively closed the transaction on your part, and you are no longer liable for the return of the sofa.
In your reply to Godrej, you should emphasize that the responsibility for the return and logistics of the product lies with Flipkart, not you. Under the Consumer Protection (E-Commerce) Rules, 2020, e-commerce platforms are responsible for coordinating returns with the seller. Therefore, any failure on Flipkart’s part to collect the item should not be held against you. Since no further instructions were given to you by either Flipkart or Godrej regarding the return, you were under no obligation to take additional action on your own.
Legally speaking, once the refund was processed, the contract between you and Flipkart was essentially rescinded, as per Section 65 of the Indian Contract Act, 1872. When a contract is voided, the party receiving a benefit (in this case, the refund) is not required to return the item. Additionally, Godrej’s notice after 15 months is an unreasonable delay, which can be interpreted as abandonment of their claim. Under consumer law, such significant delays may waive their right to demand the return of the sofa.
Moreover, Godrej’s claim is also questionable under the doctrine of estoppel, which prevents them from making demands after such an extended period of silence. Flipkart’s repeated failures to fulfill their responsibility further strengthens your position. The extended delay and lack of communication should serve as a defense to any claim made by Godrej.
To move forward, you should keep all relevant documents and communications in order. This includes the order invoice, delivery and installation reports, email exchanges with Flipkart, NCH complaint details, and any photographic evidence of the damaged sofa. These documents will be critical if Godrej decides to pursue further legal action.
Finally, if Godrej insists on pursuing the matter, you have the option of filing a formal complaint with the Consumer Commission against both Flipkart and Godrej for harassment and mental anguish. The Consumer Protection Act, 2019 allows for compensation in such cases, and you could also seek legal costs. At this point, it is clear that you are not responsible for the sofa’s return and that the fault lies with Flipkart’s failure to collect it in a timely manner
-
-
SUnder the Consumer Protection Act, 2019, “The seller has to take back defective goods and refund the amount within the stipulated time mentioned in the bill/memo or within 30 days.”
As they had refunded, and didn’t collect the item, it would have been in their best interest to just take the loss and move on.
But by sending this notice they have given you an opportunity(feel blessed) to file a complaint through Consumer Disputes Redressal Forum/Commission, for the storage charge and mental agony caused to you. Storage charge because they never forfeited the item as they have asked now to return it. Mental agony as you have been threatened(as you have stated). Keep rental charge slightly above reasonable and feel free to demand as much(not unreasonable) as you seem fit for mental agony.
-
COp this is correct!
You can claim both storage charge and mental agony
Get a decent lawyer and send a legal reply to them you could easily get more than 1lac with good lawyer
Assuming the sofa isn’t damaged
Don’t agree to anything in writing or in call. let the lawyer handle it
And negotiate with fixed terms that you 100% want the storage charges and threaten to file for agony then you will get.
Important get a lawyer to handle negotiations -
-
-
-
-
-
-
SNah, I’m sure there’s some sort of legal statute of limitations that applies. Presumably, if the time limit that customers have for returns is 30 days, then likely it will be the same/ similar for them to collect it, otherwise it’s a nope. You are not a free storage facility for 15 months, otherwise you charge them storage fees.
-
-
-
LSimply state that the transaction was between you and Flipkart. Godrej has no right to claim anything at any point of time. I’m a lawyer and trust me when I say this.. it’s borderline comical how helpless they are in this situation. They can just put up a bravado and threaten with legal action but they can’t do shit. Their own legal team will find it absurd and will advise them against taking any legal action as they have no claim in this. Tell them outright that you will think to consider (not honour) any request made to you by Flipkart.
Record any further communication with them and make sure to let them know you’re recording the conversation to be used later in court. Ask for their names and designations before initiating the conversation and simply hang up if they refuse to provide the same. If they threaten you with physical harm, just report it to the police and godrej grievance team, legal team and higher ups.Don’t stress about this too much.
-
-
-
-
-
WThis is a godrej thing. Have experienced something very similar where I ordered something and then canceled. Godrej still delivered the product and my family started using it as well. Couple months later when I came home I realized this but I was like fine, why do I care. 6 months after I started getting calls from godrej about it, which went on for the next year or so (once every quarter I will get such calls). I altogether denied having the chair to avoid all this drama. And that was the end of it.
-
-
-
EWow all this for a SOFA?
The question in my mind is how much is the SOFA? Is it very expensive one to be worth all this hassle?
-
-
UNAL
Can’t you offer to pay them the money for the sofa minus the repair costs?
Also did they inform you before hand that you have to send the sofa back after 15 months? You made no agreement with them on such a thing. You dealt with flipkart and flipkart dealt with them. They can’t just suddenly have expectations from you. They have no legal claim as far as I see it
-
-
-
-
-
-
HSimply mail them a warning that you’ll take the matter to consumer court. Have all records on your end handy. They’re trying to pin this on you when it’s clearly Flipkart’s fault. Mention both godrej and flipkart in your case. Take a little effort and get shit done. You’ll either win (big) or lose. Either way, this harassment from their end will be over
-
-
-
