Got cheated from Clarks hotel chain

[User_b067419e]

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User_b067419e
PARTICIPANT
February 19, 2025 at 12:09 pm

I had a stay booked for 2 Nights for three rooms, at Clarks INN Hampi.

The booking was not done from third-party service, but Directly from Clarks Hotel’s website.

At the time of check-in, hotel GM said they were overbooked, won’t be able to provide a stay and the amount would be refunded back.

It has been over 10 days but they have not refunded back my money, it is about 30,000. I have been calling the GM, but he has stopped answering my calls.
Payment was done from ICICI CC and they are also of not of any help regarding this.

What is that can be done now? I stay at Bengaluru but Hotel is in Hampi.

Is there any way to file dispute from Bengaluru?

P.S. – I understand, I should not have leave the Hotel premises without getting a Refund, but that mistake has been done already.
Just looking for a way how can I get my money back.

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[Quickninja192]

Q

Quickninja192
PARTICIPANT
February 19, 2025 at 12:12 pm

File FIR for fraud & breach of trust on CEO of hotel..

Search chargeback on CC

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[User_b067419e]

U

User_b067419e
OP
February 19, 2025 at 1:28 pm

can I file FIR from bengaluru?

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[Quickninja192]

Q

Quickninja192
PARTICIPANT
February 19, 2025 at 1:40 pm

technically possible.. but impractical.. hampi only

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[Lavanyaowl424]

L

Lavanyaowl424
PARTICIPANT
February 19, 2025 at 6:04 pm

The best is go through tge route of consumer forums. You can overpass tge jurisdictional limitations. But it may be costly so go for compensation as well.

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[User_087e1fb5]

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User_087e1fb5
PARTICIPANT
February 19, 2025 at 9:57 pm

The zero fir has been implemented through the new laws right, won’t they be applicable?

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[Quickninja192]

Q

Quickninja192
PARTICIPANT
February 20, 2025 at 12:38 am

in theory, yes.. reality is far different

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[User_d7b1f44f]

U

User_d7b1f44f
PARTICIPANT
February 19, 2025 at 12:22 pm

Try to raise dispute on bank website for credit card.

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[Megamaster2414]

M

Megamaster2414
PARTICIPANT
February 19, 2025 at 1:49 pm

🔝 this is the sensible approach to it. Everything else is theory/bullshit that will cause you more pain than anything the hotel.

Call ICICI call Center and ask for a charge back as the booking was declined.

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[Indiansatyendra1489]

I

Indiansatyendra1489
PARTICIPANT
February 19, 2025 at 4:20 pm

It’s not that simple. Bank will not do it without sufficient evidence and will certainly ask for FIR. So don’t talk something that you don’t know about.

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[Megamaster2414]

M

Megamaster2414
PARTICIPANT
February 19, 2025 at 5:53 pm

I have done credit card charge back and have never been asked for FIRs. So feel free to educate us all.

FIR is needed if you claim unauthorised transaction etc. For denial or non receipt of service, they simply ask the vendor for proof of fulfilment.

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[Indiansatyendra1489]

I

Indiansatyendra1489
PARTICIPANT
February 20, 2025 at 1:09 pm

For small chillar amount it is not an issue. Try that with a bigger amount.

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[Braveseeker242]

B

Braveseeker242
PARTICIPANT
February 19, 2025 at 12:27 pm

register complaint on NCH app and PG portal

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[Smartguru4808]

S

Smartguru4808
PARTICIPANT
February 19, 2025 at 12:30 pm

As a former employee of such a fraudulent chain, the best approach that work is to call police on the premises of the hotel. That will cause embarrassment to hotel in front of guest and they will move faster.

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[Smartlion9750]

S

Smartlion9750
PARTICIPANT
February 19, 2025 at 1:06 pm

Dial 112 or 100 from the hotel lobby to see them pissing, and remember to record the video and send it to us.

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[User_b067419e]

U

User_b067419e
OP
February 19, 2025 at 1:29 pm

I should have done that, yes.

But now I am seeking for help on What to do next!

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[User_85461ce0]

U

User_85461ce0
PARTICIPANT
February 19, 2025 at 12:34 pm

Dispute the transaction on the credit card.

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[Alphapranay7934]

A

Alphapranay7934
PARTICIPANT
February 19, 2025 at 1:38 pm

Start social media campaign with proof. They will come begging

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[Namanstar48]

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Namanstar48
PARTICIPANT
February 19, 2025 at 1:41 pm

Can’t you raise a dispute via the app?

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[Supercharu1957]

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Supercharu1957
PARTICIPANT
February 19, 2025 at 1:56 pm

Wow!! Post this on twitter

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[Silentdude8845]

S

Silentdude8845
PARTICIPANT
February 19, 2025 at 3:15 pm

If the hotel is overbooked, they’re obligated to bump you to a similar, close by hotel and provide transportation for this as well.
Apply for chargeback on ICICI, tag this chain on twitter and file a consumer complaint as well.

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[Brightwolf5388]

B

Brightwolf5388
PARTICIPANT
February 19, 2025 at 3:46 pm

Hope you have raised a dispute with your bank/card company? Do it immediately. I had a similar issue ( I refused to check-in as the room provided was not as per booking) and I raised a dispute withu card company and got the refund in like 50 days

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[Expertsachin5153]

E

Expertsachin5153
PARTICIPANT
February 19, 2025 at 3:58 pm

1. Raise a dispute with card company
2. Leave a stinking comment with evidence ( after redacting )on their google business page
3. Post it on twitter , tag the hotels , tag the local media houses , youtube / insta influencers
4. Send a legal notice to the hotel.
5. File a complaint on consumer forums

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[User_2172e2f2]

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User_2172e2f2
PARTICIPANT
February 19, 2025 at 4:49 pm

File consumer complaint

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[Arushbear312]

A

Arushbear312
PARTICIPANT
February 19, 2025 at 7:02 pm

What was the booking status when you left?
Did you get cancellation mail?
You should have taken a written statement from them and refund value.

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[User_087e1fb5]

U

User_087e1fb5
PARTICIPANT
February 19, 2025 at 9:56 pm

Hire a lawyer and file a consumer case, you have more likelihood of winning the case along with extra compensation for mental agony and loss. The recent consumer case of the man winning 60k against PVR for playing extra long advertisements before the film proves my point.

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[Happyshark11]

H

Happyshark11
PARTICIPANT
February 20, 2025 at 12:28 pm

File a consumer case on the district consumer forum website.. the process is online and relatively easy… since the amount is not high I would not recommend hiring a lawyer but it is ok to go for a one time consultation…

Also side by side post on social media and tag them to create pressure…

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