Got scammed by Masai

[User_7559aeda]

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User_7559aeda
PARTICIPANT
February 20, 2025 at 6:46 pm

So masai is an online institution very famous and they had this course which was going be taught by IIT professors and alot of tech influencers shared it which is where i got their info and i did the exam and went through and interview process after which i was selected and got connected to a councillor who told me to pay 4k on the masai website only to reserve my seat and complete the full course payment as i wish (by emi or full amount) i chose emi option. But later the date of starting the course arrived and i still had no information how to complete the payment that is when i contacted him and he said someone from accounts will contact me. The on boarding date arrived no course started they postponed it without any information, to 19th then to 23rd January and nothing started on 23rd as well and after continuous followups the counsellor has also stopped responding and they have my money. Even after asking for a refund i have had no reply from them. There is no way on their website that anyone can contact them but its still a famous institution. I texted the founders on Instagram and got no reply.
Please help me how can i get my money back.

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[Adityaeagle88]

A

Adityaeagle88
PARTICIPANT
February 20, 2025 at 6:54 pm

Send them a legal notice.You should send them a legal notice demanding a refund. Since they failed to provide the promised service, this amounts to deficiency of service and unfair trade practices under the Consumer Protection Act, 2019. You can draft a legal notice yourself or consult a lawyer. If they still don’t respond, you can file a complaint with the consumer forum.

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[User_7559aeda]

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User_7559aeda
OP
February 20, 2025 at 6:55 pm

But they don’t have any contact information i only have the contact of the counsellor assigned to me

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[Adityaeagle88]

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Adityaeagle88
PARTICIPANT
February 20, 2025 at 7:05 pm

If they’re a registered company, they must have some legal presence. You can check them on the MCA website. Also send a legal notice to the counselor’s contact via email, WhatsApp, or any other means you have. Mention that if they don’t respond, you will escalate the matter legally. If still they continue to ignore you can file a complaint with Cyber cell for fraud and misrepresentation.

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[User_7559aeda]

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User_7559aeda
OP
February 20, 2025 at 7:52 pm

Thankyou!!

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