got soap instead of mobile phone(Cashify and Xpressbees)

[User_852c3902]

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User_852c3902
PARTICIPANT
February 13, 2025 at 3:10 pm

Got soap inside the phone box. Bought from Cashify. Delivered by Xpressbees. Cashify Customer care told to file an FIR. The police denied that the case is suitable for an FIR. Talked to the customer care again. They said FIR is must. Did complain at consumer helpline. Should I wait for the consumer court complaint reach them or go to police station again(i dont want to as they were quite reluctant to file an FIR).

Also should I post on X and Linkedin(to tag the founders directly) ?

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[Quickninja192]

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Quickninja192
PARTICIPANT
February 13, 2025 at 3:17 pm

File letter narrating everything in a letter along with all relevant documents to JMFC court, he will order FIR.. You need FIR.. consumer court & social media is fine but FIR is must

implead cashify & its principal officer & courier company …

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[User_852c3902]

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User_852c3902
OP
February 13, 2025 at 3:26 pm

seems quite a hassle but thanks

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[Silentsamrat7037]

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Silentsamrat7037
PARTICIPANT
February 13, 2025 at 6:30 pm

All the best bro 😔 hope you get Justice

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[Cooltiger5892]

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Cooltiger5892
PARTICIPANT
February 13, 2025 at 3:18 pm

It’s simply sad that police are not registering an FIR for you.

You would have to register an FIR, some police stations require you to make a Notarized Affidavit of the incident and then submit that to them for the FIR.

Even in the consumer court, the first thing they would enquire about is whether you filed an FIR.

Try pushing the head constable for the FIR, you might have to sponsor his afternoon lunch and evening snacks to get it done (I know it’s not ideal, but it’s our need). [Don’t sponsor his dinner and next day breakfast too, if you understand]

All the best 👍

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[User_852c3902]

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User_852c3902
OP
February 13, 2025 at 3:43 pm

thank you

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[Cooltiger5892]

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Cooltiger5892
PARTICIPANT
February 13, 2025 at 4:00 pm

Anytime

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[User_852c3902]

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User_852c3902
OP
February 13, 2025 at 3:44 pm

thank you

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[Desisonu9131]

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Desisonu9131
PARTICIPANT
February 13, 2025 at 7:13 pm

Hello.
Your matter is squarely a case of cheating and criminal breach of trust.
Having said that, a consumer court can resolve your issue but the thing is that its a civil remedy. And i dont think you want to wait 5 years to get a refund for your phone. Also the area where you live matters a lot when consumer cases are concerned. Metros generally have a quicker procedure
Focus on having an FIR registered. Send a legal notice to cashify. Assert very clearly that you’re going to implicate their top management.
Please do not hesitate to send a personal message you need any other assistance in the matter. I am an advocate and I assure you all the help within my capacity.

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[User_852c3902]

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User_852c3902
OP
February 14, 2025 at 1:20 am

thank you

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[Advaitbro768]

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Advaitbro768
PARTICIPANT
February 14, 2025 at 2:27 pm

File online FIR cyber cafes will charge 50-100 rupees only but at least you got your FIR copy

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[Clevervenkat7575]

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Clevervenkat7575
PARTICIPANT
February 14, 2025 at 6:51 pm

Do you guys not opt for open box delivery or was there not an option while buying?

For every electronics purchase which is more than 10k, ecommerce websites are entitled to provide you open box delivery.

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