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SHi everyone,
I’m dealing with a frustrating issue with GoWarranty regarding my laptop’s extended warranty service. My service request (SR002106) has been pending since March 24, 2025, despite numerous follow-ups and assurances from their team. They even promised a resolution call within an hour on April 3, but I haven’t received any update yet.
This delay is severely affecting my studies as my exams are approaching, and I rely on my laptop for online courses. Despite repeated calls to customer care, I’ve only received false promises and no concrete action.
I’ve decided to escalate this legally but need advice:
What is the best legal approach in such cases?
Should I file a complaint on platforms like eDaakhil or Voxya?
Can I demand compensation for the mental agony caused by their negligence?
Any guidance or similar experiences would be greatly appreciated!
Thank you!
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DHi. I’m a lawyer here. Write them a very stringent email, as good as a legal notice, but not a legal notice, as for that you would require an Advocate. State facts qua your communication with them and tell them that you’re contemplating legal action, if the needful is done at the earliest. If that doesn’t work out, then consider sending a notice and you can consider filing a complaint in the worst case scenario.
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