- This topic has 8 replies, 5 voices, and was last updated 1 year, 4 months ago by
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UHi Everyone,
I had purchased a home recently, which was in construction since 2021 in mumbai side. Last year we were in contact with A which was at camp which was setup by builders to facilitate interior design for customers. We got in contact with the designers with package for bedroom,kitchen and living room. Initially we thought it was good package which was around 3 lacs. So we went ahead gave initial token amount of 10k to designers but we were waiting for their inputs for long time we reached out to them again to know the status after which they asked to visit their main center to check out their interior and what package will include and overall details of the project. So based on the discussion we had discussed initial draft which had few things modified in their standard design. They started asking for money to start work of initial design which was 25k and as soon we would get the possession we would handover the flat for measurement. But builders had delayed the possession by 3-4 months which they were stating. So no work and no design was finalized as there were no measurements done. One fine day we get call from person “L” company person that the project has been transferred to them from “A” and now i have to confirm the next steps. This person was working with company “A” earlier but now transferred to new company “L” and started working there hence project is also shifted maybe due to resource reduction. Initially i was doubful of this whole process on how they would shift project entirely to new company without my consent. They had setup a call with me on teams during which i told them even if they want to continue project they should provide me the same package mentioned by company “A” with changes i requested earlier. They said they will look into it. But after some days they were not responding then i decided to ask them what is the status as we got the possession. They replied you share us the detail what was discussed with company “A” and BOQ which ideally they should have communicated with them internally instead of asking me. Then i told them my expectations then person from company “L” started saying they cannot provide what i expected as i have to take the whole package instead of few changes and didnt want taking complete package at the price they were saying. So i said i want refund as they were adamant to not provide the required services. So i got their customer care email id. I mailed them regarding refund as there was no work done and design was not finalized. They completely rejected my request saying this will be accounted as part of design invoice.Mind you we have never measurements done so design was never finalized and also no work was done but yet they are not giving back my money. Adding to the reply they sent screenshot of mail they sent me on 22 Jan 2025 that they are going ahead with project as per the given cost and design and stated that i didn’t replied so i didnt had any concern. And main thing is that they sent this mail to unknown email id which i was not using. I replied them that the email you sent to the id is not mine and hence there was no confirmation from my side to go ahead with this project yet they are now on mute and havent replied after all evidences are against them. Please let me know what to do now they have my 35k.
Thanks
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UIn short: gave 35k to interior company A for package but the project got transferred to different company L. I didnt wanted to continue with the package what company L is giving hence i asked to company A to give refund but A is rejected the refund said they got confirmation on mail which they sent on unknown mail.so i haven’t confirmed anywhere yet they are not giving me back my money
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BConsider yourself lucky. It’s just 35k. People usually get scammed for lakhs by them.
cancel contract with L as well. All those interior designer available at camps are full of frauds. Quoting low and not meeting deadline, usually extremely cheap interiors stuff like hooks, wood etc.
Hire interior designer only through reference. Interior designer industry is full of frauds. Avoid home lane, live space and all those interior companies ads who you see in Instagram. Hire through preference and give work only for 1 room if you are not sure about their work. Later you can give them work for remaining flat rooms. You can read posts and check Facebook interior designer groups. There are 100s of posts about getting scammed.
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UYeah i was being forced to take services from company L . Which had initially rejected in the camp but somehow it went to them after some issues at company A. I dont know how these people be so ruthless with customer money.Its Literally fraud
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UFile a case in consumer redressal forum, no services provided should be clear case of refund. You might get interest as well.
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