- This topic has 52 replies, 25 voices, and was last updated 1 year, 2 months ago by
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COn 27 March 2025, I flew with Akasa Air (Flight QP-1738) from Mumbai to Bengaluru. Upon arrival, I found my Swiss Military bag with Qualcomm branding—clearly marked with a FRAGILE tag—completely damaged.
I immediately filed a PIR (DPRBLRQP035112) at the airport.
Here’s what happened after that:
I was offered ₹1500, then ₹2400, and finally ₹3000
BUT only if I signed an indemnity form waiving my right to any further claim
When I questioned the offer, I was told:
> “If you escalate this, you may not even get ₹1500”
(Yes, I have recordings.)When I refused to settle, I was asked to produce an invoice — even after clearly stating the bag was a corporate gift, which obviously doesn’t come with a bill
Meanwhile, I’ve filed:
Consumer Grievance No. 6953548
AirSewa Complaint ID: GE971674
But it’s been over 3 weeks, and Akasa Air refuses to budge. No review of my documents, no valuation, no human empathy — just a templated “final offer” and silence.
And the best part?
Their own policy caps compensation at ₹350/kg up to ₹25,000.
DGCA rules (CAR Section 3, Series M, Part IV) allow up to ₹20,000 for baggage damage.
But they’re still using “no invoice” as an excuse to deny fair compensation.This isn’t just about money. It’s about the systemic bullying of passengers who ask for accountability.
I’ve spent hours sending emails, filing forms, and following up.
And I’m not done.—
If you’ve ever had a bag damaged, delayed, or lost and got brushed aside with an insultingly low offer — please share your experience.
If anyone knows a stronger legal way to push this further (media coverage, PIL, NCDRC escalation), I’m all ears.Let’s not stay quiet. We deserve better.
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TL;DR:
Akasa Air broke my fragile-tagged bag, offered me ₹3000 with conditions, and told me not to escalate. I’ve filed formal complaints, but I’m still being stonewalled. This is a pattern — not an exception.—
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DHi. I’m a lawyer here. Have worked on such aviation matters for several years so I know what you’re saying. But the consumer court will serve them right, be assured of that.
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MNobody can spends days of their time for a suitcase loss specially with all the delays in the court. That is the problem of the system. If we can raise the complaint online and get a resolution within a month with no hassle/multiple vistis , most people will raise the complaint. Justice delayed is justice denied.
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WNothing happens, i filled multiple complaints with consumer forum and airsewa, no resolution, usually consumer forum have served me right with Vodafone but it lacked here
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DReally? I used to represent an international airline before the consumer courts and they seemed very pro consumer, and mostly rightly so.
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WNot consumer court but consumer forum that online one, I really don’t have the energy to waste my time going to a offline place for a 3k bag, upar se makkhi chus indigo they offered a 1k voucher, jo abhi tak nahi diya unhone, phale vodaphone used to throttle my speed , ek bar complaint karo set for next 3 months. Har complaint pe indigo used to give same automated reply aur fir issue closed after 7 days
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RPost this on Twitter and tag Akasa and necessary authorities. Reddit will not attract the attention you want to get at this point
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DThe thing is that these issues are so common with airlines that the media doesn’t care. Thousands of consumer complaints are pending wherein passengers have been aggrieved by denied boarding, lost/damaged baggage, stale food etc, and the airlines can’t care lesser, until the consequences look grave. But you’ll get your claim from the consumer court for sure.
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ELOT airlines, offered only 50% of the claim because I couldn’t show a purchase invoice with price . The luggage was completely broken, the brand name is visible and price can be easily checked online. There were so many hoops to jump for the claim that I accepted the offer just to close the case.
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WNothing’s ever going to change in this godforsaken country. We’re completely doomed. The government only shows up when it’s time to squeeze taxes out of us. After that? You’re on your own.
Airlines are the perfect example of this broken system. During Mahakumbh, they were charging 30K just to fly to UP. We had a family emergency and we ended up paying more than 1 lakh in air fares.Now, after the Kashmir attack, they’re milking people again—30-40K for a return ticket. Same airlines, same disgusting greed. No regulation, no accountability, just blatant exploitation.
We’re getting screwed from every direction, and no one in power gives a damn. Take whatever scraps they throw your way and shut up—because that’s all you’re ever going to get.
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IAkasa in this small time have already developed a bad rep. Whether it be this, or assaulting or threatening passengers, it seems like it wants to be the bad boy of the airlines world.
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MI got a replacement bag when Indigo damaged my bag. They replaced with a blue hardtop American tourister bag. Luckily it was on my return home, so didn’t need the bag for the trip. They didn’t have one in stock, so they shipped one home in 3 days
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UAkasa customer service is one of the worst. Thanks for pushing for them to take accountability.
I had booked a ticket via Akasa and when I tried to check-in one day before the flight, it was trying to force me to select a seat, but only premium seats were shown open and obviously the prices for those premium seats had shot up.
They had a fine print to call a telephone number to book a free seat that no one answers. It is such a a blatant extortion scheme by Akasa.
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J1st Incident (chronologically the most recent)
Once I was traveling to Goa from Delhi.
Everything was fine, and we were staying in the lounge when I got a call from an airport staff member.
He told me to verify which bag was mine on the conveyor belt. I told him I could not be there on such short notice (gates were opening in eight minutes or so) and that Delhi Airport is huge.
So he decided to share an image of the bag and have me identify mine. [image he shared](https://imgur.com/a/is5rwLZ)
Everything looks normal, eh? Look closely at the top right of the blue bag. Even I didn’t notice the huge dent, and when we arrived at Goa airport, this is how I got my bag: [Broken bag](https://imgur.com/a/1lB4wWG)
We went to IndiGo’s counter, and the first thing they said was that they could compensate for ₹1500. After much negotiation, they increased it to ₹3000 after a “talk with a senior” employee.
The IndiGo employee present was really trying to be helpful. He took my side during his “talk with a senior” and was very considerate, which I don’t normally see from aviation service employees (bless that IndiGo person).
Then I checked the prices and alternative bag options at the airport (because I had items that would not necessarily be stored properly in a bag falling apart at three of its eight corners).
That’s when they told me that the ₹3000 would only be given if I had an invoice for the bag. I purchased this bag in Abu Dhabi from Lulu, and it was their private label. I don’t keep invoices for such purchases, and the price was not available online. We were back at ₹1500.
I suggested that don’t provide compensation but instead provide an alternative bag to carry my items properly and safely. And they did. They provided a brand-new safari bag of similar dimensions, which costs around ₹4000 on Amazon.in.
I am quite happy with the outcome. It was late, 2 a.m., and we were all very tired. We just wanted to get to our rental car and rest. So a win-win.
2nd Incident (before the 1st event)
We were traveling from Delhi to Chennai.
I was traveling with the same bag company as in the first incident, but with smaller dimensions (a cabin bag).
This time, the bag was missing its handles. Both handles were missing.
We went to the IndiGo counter again.
This time, the behavior was very rude. First, they denied that the damage was caused by them and that it was not their responsibility.
Too bad for them that I had images from before check-in with timestamps.
They said they could compensate for ₹1000. I said okay.
Unfortunately, this was the first time I had faced such an issue, and I didn’t know what to expect or do. Therefore, I made a mistake in trusting the IndiGo employees.
They wrote an email address on my plane ticket and told me to email them with all the details to get a refund. They said, “We have started the process on our system, and to continue, you need to send an email here.”
I thought this seemed legitimate and went on my way without further reference to the ticket or refund process. Nothing. Nada.
When I came to my senses and sent that email, I understood that I had been played because I got a reply that no such “ticket/process” had been initiated and they could not provide a refund. They also said that any refund process should either have a reference number or be settled on the same day of the complaint. (That is why, in the Goa case, I did not leave until a resolution was given.)
Conclusion:
I think, in such cases, the employee or person you are talking to matters more than the actual process or laws mandated in such scenarios. We are living in a lawless country, and screwing people over is the name of the game. Either change the players or change the playing field.
Though consumer courts seem reliable to me. Hold on to them, I guess; you have no other choice.
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CThey deserve to be taught a lesson. However the legal process in our country is itself a punishment for the consumer.
Consumer court is your best bet.
Also you could try speaking to the CEO’s office directly.
Publicise on social media.
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CCalling up or emailing the CEO’S office is normally more effective. Plus when you file in consumer court you can add that to actions taken so they cannot deny that they did not know at the higher level.
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PI recently had the baggage broken in Qatar airline. Asking for an invoice is a standard practice and it helped me to get the appropriate compensation. during my issue. I researched, and asking for the invoice is a standard practice across the airline industry. even if you do not have an invoice, a snapshot of same bag with current price will be helpful. Airlines will pay you the non-discounted price, so you can actually make some money.
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LIt’s so disheartening to see how airlines treat genuine passengers with such indifference. Asking for basic accountability shouldn’t be this hard. You’re standing up not just for yourself, but for so many others who stay silent out of frustration.
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