How do I file a complaint using e-jagriti portal against amazon

[Happymaster3654]

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Happymaster3654
PARTICIPANT
March 14, 2025 at 1:49 pm

So I ordered something from amazon on 6th january it got delivered the very next day on 7th Jan, I didnt liked the product so I initiated return on 15th Jan 2025 as it was eligible to be returned till 17th Jan.
At first no one came to pickup and my return got cancelled automatically so I contacted their customers service and they initiated pickup on 19th January and my product was picked up in evening.
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Fast forward, as It was a cod purchase, I added my bank info for the return and it said it will take few buisness days for my money to come back. I checked on 4th February and the status showed my product was lost in transit so I complained to their customer service about it and they asked me to wait till 7th feb.
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On 7th feb they simply said that I returned wrong product and return can’t be initiated.
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I filed a complaint on consumer helpline regarding this on 7th February got a reply from amazon around 2 weeks later and I was not satisfied with it, so I updated my complaint and again there was an unsatisfactory response from the company.
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Finally my complaint on National consumer helpline got closed and I was advised to take legal action by filing a complaint on e-jagriti.
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SUMMED UP:- IT HAS BEEN AROUND 2 WEEKS SINCE I GOT RESULT FROM NATIONAL CONSUMER HELPLINE CAN I STILL FILE A COMPLAINT REGARDING IT NOW ON E JAGRITI AS I WAS BUSY? ALSO HOW SHOULD I PROCEED.
Thanks

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[Happyshark11]

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Happyshark11
PARTICIPANT
March 14, 2025 at 2:12 pm

You can go ahead and file the Complaint on the e-jagriti. They have a step by step guide for it on the website.

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[Happymaster3654]

H

Happymaster3654
OP
March 14, 2025 at 2:14 pm

Oo thank you, can you tell me what are the outcomes of complaints generally, because I previously thought NCH was enough but it wasn’t helpful at all, also what documents do I need

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[Happyshark11]

H

Happyshark11
PARTICIPANT
March 14, 2025 at 2:39 pm

NCH does not have any real authority and only a court can adjudicate the dispute and pass appropriate order.

Consumer Courts generally favour the consumer, however, you will need to prove your case. You will need to annex copies of all relevant documents to your complaint including the invoice, return pick up emails / messages, all other communications / evidence that you have.

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[Happymaster3654]

H

Happymaster3654
OP
March 14, 2025 at 3:12 pm

I received no email, but the status shows that the product was picked on 19th jan on Amazon app, also I have call recording of the pickup person asking me to give pickup product and invoice of it

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[Urbanseeker6443]

U

Urbanseeker6443
PARTICIPANT
March 16, 2025 at 5:34 am

Did you record the video of giving return parcel to pickup boy that will be a strong evidence

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[Happymaster3654]

H

Happymaster3654
OP
March 16, 2025 at 5:36 am

I didn’t, but amazon is still showing that my parcel was picked up, and also I have call recording of pickup person calling me for it

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