How to lodge complaint against airline (spicejet)?

[Braveguy9314]

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Braveguy9314
PARTICIPANT
January 12, 2025 at 11:10 pm

They made me pay additional ₹3k+ for my laptop bag. LAPTOP BAG! I had 25kg check in on student & 7 kg cabin, both of which were perfect and 1 laptop bag.

Any idea on how to lodge a complaint/redressal regarding this?

They said I should know cabin bag in spicejet is inclusive of laptop bag! Later after security check, I verified the info on the official website where it said additional laptop bag was allowed as a personal item. They totally scammed me!

I asked to pls excuse me for a bit of weight as I was a student, but the counter persom wouldn’t budge and behaved quite hotly in a very rough and gruff tone.

Never before have I experienced this while on air india or indigo. I am so lost. Please help me out.

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[User_29979402]

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User_29979402
PARTICIPANT
January 12, 2025 at 11:17 pm

Have you got receipt for 3K when you paid for laptop bag,

Send email to customer service
Attach screenshot from their website and receipt and ask for refund

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[Braveguy9314]

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Braveguy9314
OP
January 16, 2025 at 10:11 am

I did.

Thanks, I’ll try this.

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[User_7562aa5b]

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User_7562aa5b
PARTICIPANT
January 12, 2025 at 11:26 pm

Take the screenshot of website
#
And then receipt of 3k or UPI trsanction screenshot
#
Mention they had deceiving information in consumer court and are liable for return

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[Braveguy9314]

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Braveguy9314
OP
January 16, 2025 at 10:11 am

Thanks!

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[User_b4a9764a]

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User_b4a9764a
PARTICIPANT
January 13, 2025 at 2:52 am

Actually in Dec 2024, the Bureau of Civil Aviation Security (BCAS) introduced a new regulation. All passengers will be restricted to a single cabin luggage. In case of excess, there will be charges. If your ticket was booked before May 2024, you’ll be exempt from the new regulation.

https://www.ndtv.com/feature/only-one-bag-not-more-than-7kg-stricter-hand-baggage-restrictions-for-air-travel-announced-7343075

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[User_bd9d9d0d]

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User_bd9d9d0d
PARTICIPANT
January 13, 2025 at 3:10 am

This.
OP did not get scammed.

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[User_58aec9df]

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User_58aec9df
PARTICIPANT
January 13, 2025 at 6:11 am

I had a similar situation and question. I called up lufthansa customer care but they said that my existing booking luggage policy still applies which is 1 hand luggage and 1 personal item. So if the airlines have that written, it should have been allowed ideally.

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[Braveguy9314]

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Braveguy9314
OP
January 16, 2025 at 10:14 am

I understand, but I was not informed of this in the baggage TnC. It’s still written additional laptop bag can be carried.

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[User_b4a9764a]

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User_b4a9764a
PARTICIPANT
January 16, 2025 at 7:21 pm

As mentioned earlier, if your ticket was booked on or before 2 May 2024, you are exempt from the new regulation.

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[Megaprashant4593]

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Megaprashant4593
PARTICIPANT
January 13, 2025 at 7:40 am

There has been a recent change in rules – Literally you are allowed one piece of cabin baggage. The interpretation of what that one piece means lies with the airline. This impacts people with a laptop bag and women – with their handbag / clutches the most. Because in all cases – it was assumed that you are allowed a personal item and a cabin bag.

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[User_99538a7e]

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User_99538a7e
PARTICIPANT
January 15, 2025 at 3:18 am

Only one cabin bag rule is strictly followed now by Indian carriers.. No extra laptop bag is allowed. I thought everyone knew this by now .

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