how to take action against bank manager

[Desistar7506]

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Desistar7506
PARTICIPANT
March 16, 2025 at 6:59 am

my loan process in union bank of India as been very slow its as been four months so i raised governance redressal,
then suddenly within a week i received application number and bank manager send the application to higher authority to sanction loan bcz loan amount is high it will sanction by regional office.
yesterday i went to submit gst returns paper which is asked by regional office to submit in local branch

branch manager angry tone said wait outside i will call when no one inside cabin but after 15 mins i went inside he suddenly shouted me why you complained to governance redressal are you over-smart and verbal abused me and shouted then i said sir i asked redressal complete-process as soon as possible only i not complained anyone but shouted me very angry so i went away came out from bank.

he said i will further delay your loan process i can do whatever i want but sanction authority is regional office only he can do anything?
what action can i take further please?

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[Braveseeker242]

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Braveseeker242
PARTICIPANT
March 16, 2025 at 7:21 am

ask for bank register complaint register book and write down complaint. They will refuse to handover book at first.

After 30 days, write down complaint to RBI ombudsman.

Also register complaint on DPG portal.

Don’t try record video of manager in bank. Bank manager might assault you

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[Desistar7506]

D

Desistar7506
OP
March 16, 2025 at 9:13 am

i am going to give complaints latter to branch and i wait for 30 days what response they will give if i not got any reply i will file rbi cms complaint
i think abuse as been recorded in cctv of bank so i point out this in rbi complaint

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[Wiseguru1881]

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Wiseguru1881
PARTICIPANT
March 16, 2025 at 8:05 am

Why are you insisting on a loan from union Bank?
Apply for loan in other banks and get it. there are plenty of banks.
Even before you get the loan service levels are so bad then think wt will be the service level after the loan gets approved and disbursed..
It high time you need to look out for other banks.

Still you wanna complain against the bank manager you can do it.

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[Desistar7506]

D

Desistar7506
OP
March 16, 2025 at 8:08 am

bcz my earlier loan is completed with union bank so i applied new loan with limit enchantment i am already eligible for that loan so i applied but sanction authority is regional office bcz loan value is high, local branch manager not have authority to sanction high level loans so his only duty is forward papers to regional office.

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[Wiseguru1881]

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Wiseguru1881
PARTICIPANT
March 16, 2025 at 10:06 am

Submit all your documents via email to the branch head and regional manager.
And say the same have been couriered to branch send the same in a registered post.
Hope this helps.
I suggest you look out for a different bank and get the loan faster.

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[Urbanhero4141]

U

Urbanhero4141
PARTICIPANT
March 16, 2025 at 1:54 pm

this is list of nodal officer ( Bank Ombudsman ) – [https://www.unionbankofindia.co.in/pdf/List-Of-Nodal-Officer.pdf](https://www.unionbankofindia.co.in/pdf/List-Of-Nodal-Officer.pdf)

and use this complaint format > [https://www.unionbankofindia.co.in/pdf/rbi%20integrdated%20ombudsman%20scheme2021.pdf](https://www.unionbankofindia.co.in/pdf/rbi%20integrdated%20ombudsman%20scheme2021.pdf)

contact them and tell everything..and teach that mf branch manager a life lesson so he does not harass anyone again…unless you complaint and they dont feel threatened to lose thier job they dont act…and never act like helpless loser infront of them..they cannot do anything …and if you complaint they will have no other option but to act

Branch manager knows if you complaint again he will be punished so he will try to manipulate you to avoid complaining…

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