- This topic has 17 replies, 11 voices, and was last updated 1 year, 3 months ago by
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AI enrolled in **Vidyamandir Classes** for their *2-year* ***offline*** *IIT-JEE program* but had to leave midway through **11th grade** due to *relocation and health issues.* According to their **terms and conditions**, a refund should have been applicable in such cases.
However, they **denied my refund**, stating that since I joined through their **scholarship test** and received a **100% scholarship on tuition fees** (*which 99% of students also receive at least 90% on*), I wasn’t eligible for any refund.
I visited their branch, where I was told to email the **head office** with the necessary documents. After **waiting for 1-2 months**, I got a reply stating that my **refund amount was ₹0**, as per their **refund T&C page.**
I had paid **around ₹1.3 lakh in total.** Do I have any **legal grounds** to recover any amount? Would it be worth **sending a legal notice**, given that it’s an inexpensive option? I want to **explore all low-cost possibilities** before letting this go.
Additionally, I had emailed them requesting a refund, citing **health issues and relocation over 1000 km away.** However, I **didn’t mention dissatisfaction** with their coaching in that email.
Since I only attended for **five months** and refunds are supposed to be issued on a **pro-rata basis**, *can this still be challenged in consumer court?* ***should I try sending a legal notice first?***
Their refund t&c page: [Refund Policy | Vidyamandir Classes](https://www.vidyamandir.com/RefundPolicy.html)
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BAdvocate here,
Firstly, you will have to send them a legal notice, and if they still don’t refund your money, you can file a case before the consumer court.
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AHow much will it cost to file a case in consumer court and draft a legal notice? Should I send the legal notice via email or Indian Post?
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AI forgot to mention one more thing—I paid around ₹70K using an Amazon Pay ICICI Bank credit card. Can I also file a dispute with the bank for a chargeback by providing all the proof along with the legal notice?
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UChargeback on what grounds? Services not provided? That’s not the case here and you will easily lose the chargeback case. Chargeback is for fraudulent or services not provided cases, not for disputes like this.
By this logic, I can book non refundable tickets in airlines, cancel the trip and then claim chargeback for entire amount.
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Au/Electrical_Meat_954 I’m unable to reply to your comment. How much will it cost to file a case in consumer court and draft a legal notice? Should I send the legal notice via email or Indian Post?
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HYes, you have legal options. First, send a legal notice (cheap and sometimes enough to make them act). If that fails, file a complaint with the National Consumer Helpline and escalate to consumer court (low cost, strong case since you paid for a service). Also, put pressure through social media and reviews. If their policy allows refunds in such cases, don’t let them get away with it.
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SYou have a strong case to get refund, here is the recommended approach :
First, formally document all communications if not already done(most important step of all, be as thorough as possible)
Send a legal notice citing their refund policy provisions for health/relocation cases(i guess it was the first point on their refund page)
Specifically reference their policy clause regarding scholarship recipients still being eligible for pro-rata refund calculations(it was mentioned somewhere in the middle of refund page, quote that)
If no resolution occurs within 15-30 days of the legal notice, proceed with filing a complaint through the National Consumer Helpline or district consumer forum.
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JThey have clearly mentioned medical reasons as a ground for refund. If you can give proper medical reason, they need to refund. But I see loads of other TnC so you will have to fight it out legally.
And ensure you don’t get into all this process. Let a parent do it. Otherwise be ready for 1.3LPA package in future without focused studies.
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AAdvocate here, been practising in Consumer and recovery cases
Yes you can file a case before the court and ask for your refund but you have to prove that you were their consumerNeed to send them a legal notice first
We need proper mail conversation to substantiate our claims
Then
Need to file consumer case before District Consumer Commission of your jurisdictionCost of legal notice may vary from 5-10K depending upon the quality of drafting
Legal fees may vary from 35-50k depending upon the lawyerDon’t worry you can ask for interest upon your deposited amount and also ask for legal fees, which the court will grant only 2-5k ( P.s being too honest bcz i don’t want people to misguided by money hunters by giving false hopes)
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