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UI placed an iphone 17 pro order yesterday night in Flipkart sale. My credit card had a limit of 1 lakh so I also purchased 15k Flipkart gift card to place the order.
Flipkart cancelled the order after shipping, citing cancellation reason as ‘you have placed more than the allowed quantity set by the seller.’ This is when I have placed order of 1 phone!
Now my card limit is blocked and the refund will take 2 days and I can’t place the order again either or think about buying from somewhere else because I have already purchased 15k gift card for the purpose of buying the phone!
Is there any legal action that I can take? -
UCall Flipkart Customer Care, if it’s not resolved, then call Consumer Helpline.
Did you really bought 1 unit or bought more than 1 unit of iPhone 17 Pro by mistake? It’s rare to cancel an order during transit by Flipkart.
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Ahi advocate this side,
You can challenge this as deficiency in service. Cancellation after shipping with wrong reason is unfair.
Send a legal notice to Flipkart demanding compensation and quick refund. You can also file complaint under Consumer Protection Act, 2019 if needed. Keep order details, cancellation message, and gift card proof ready.
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UYou can definitely raise a formal grievance with Flipkart Support first, especially since the cancellation reason appears incorrect and you suffered a financial inconvenience due to the blocked card limit and gift card purchase
Legally, e-commerce platforms usually protect themselves throughout cancellation clauses in their terms, so forcing delivery is difficult unless there’s clear unfair trade practice or deficiency of service. If they don’t resolve you can escalate through consumer grievance system.
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Usame happened with me. On a single order only they have cancelled it idk why. your delivery address was delhi?
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