- This topic has 25 replies, 22 voices, and was last updated 1 year, 2 months ago by
.
-
Posts
-
-
PI would like to share a very frustrating experience with Aqua Guard especially how proactive they were in getting to renew the AMC and then failing to follow through on their service.I placed a service request through their app for March 20th and till date they have not responded to the request. I ended up paying close to INR.3,000 for the AMC and feel scammed. They seem to be least bothered when trying to contact them. Their local franchise in Trivandrum Kerala where I reside is not existing anymore. This I found out after paying the AMC.The call canters are automated, and I am not able to speak to a human. What are my options to hold them accountable. More than the amount I paid for AMC I don’t want such entities to exist in the country to fleece customers. Is Eureka Forbes a scam. Has anyone experienced a similar experience. Seeking positive suggestions. TIA
-
UEureka Forbes is a reputable Company. Is your product a genuine Eureka Forbes product?. Try registering a complaint in their app.
-
-
-
RIt used to be a super company, post-COVID, they must have appointed some COVID-hospitalized bozo as their head because the company has taken an abject U turn. Their atrociously priced AMC is just a ruse to change filters whether its needed or not. Not to mention, some of their technicians will tamper with seals with the external filter so that the machine throws an error and they can charge for something. Always keep an eye on them when they come. This genuinely happened to us.
-
-
Qi had an issue last year where i paid amc to a guy over gpay and then agency closed. AMC was not updated which I found out only when I needed the service and engineer started telling me rates. It took few months of calls, mails, twitter, nch to get them to accept their fault. Luckily i had a gpay proof which saved me.
OP raise NCH complaint and mail them daily to their escalation email ids.
-
LThere are a lot of frauds being committed in the name of amc. We had an agent sign us up for amc after which eureka Forbes didn’t honor their commitment.
Their customer service is a joke and now the company has learnt a way to have the machine stop after dispersing a set amount of water and unless you change the filter no water is dispersed.
This Netflix kinda subscription model is a pain for bloody drinking water
-
-
-
Qthe worst, even I had the same experience, the service man tried to sell me Amc I said I’ll do it online later after which that mf said if you do that I can’t give you the filter and he didn’t for like a month I had to call their line daily and abuse them finally he showed up and told me it’s all my fault, they probably get commision out of it, the worst experience ever with this company
-
-
RTheir modus operandi
– the technician who visits purposefully damages the electronics (by shorting) during the first visit and say the part is covered under AMC free replacement
– they say stock out of the particular component and ask us to wait for a week
– after one week they call and say part is not covered under AMC the customer needs to pay for the replacement only visiting charges are covered under AMC
– asks you to pay for the intentionally damaged board even though one has AMC
– The sad part is those service providers are a third party vendor Eureka Forbes raises their hands when the issue is escalatedStay away from the Eureka Forbes
If one already has the product make sure to record the video of the service done by technician during the visit -
SNot amc but the sales guy promised false vouchers of ~3k while making the sale for a water softener. He mentioned the same can be used for purchase of salts. He deducted this while making an offer (so a 55k product was offerred as 52k saying 3k voucher will come later)
Even after at least 10+ followups over next 2-3 months the said vouchers were never shared.
Not major but really felt like a scam and false promise – no credibility
The guy had audacity to come back to sell his vaccum cleaner to me. Gave him a royal fu then
-
-
SThe whole water filter marketing industry is a scam. Just buy the local assembled ones. There is no high fi technology in any water filtration system. All the parts inside are similar and interchangeable.
-
WMy father owns a water manufacturing company and whatever you said is true.
They just change stickers on the R.O parts, essentially all the water purifiers are the same.-
-
WName for what? Like the one we manufacture or the ones who buy our stuff, paste their stickers on ours and sell it as their own personal brand?
-
-
-
-
-
-
-
-
-
P+91 70120 40759 This is a number for Eureka Forbes Kochi. Give it a try.
When I had an issue with my vacuum cleaner, I had first called their official customer care number and the different agents I spoke to kept giving me wrong info (I don’t blame them though, the script/info they’ve been given is wrong). I had better luck calling the Kochi number directly.
-
