is it possible to file a consumer court case against Zomato?

[Proankit8173]

P

Proankit8173
PARTICIPANT
April 17, 2025 at 11:39 am

So i ordered food frm Zomato, i ordered tandoori chicken, but after 15 mins i got a call frm the restaurant saying that they don’t have tandoori chicken so they are going to give grilled chicken (which is 30 rs lesser on zomato). And before i cld say no he cut the call.

Then when i received the ordered they gave grilled chicken which was ABSOLUTELY SHIT…. It tasted so raw and uncooked…

Now i want a refund/voucher as compensation, but these zomato ppl said this. Is there any way i cld file a complaint in consumer court or make them give a voucher or refund or smtg.

(Ik i can tag in X, but i don’t have X)

The reply from them (can’t add pics):
Hi XYZ, ,

This mail is regarding Order ID – xxx
from Hotel Pandian.

We understand how disappointing it can be to receive an incorrect item, and we sincerely regret the inconvenience this has caused. Your concerns are important to us, and we truly appreciate you bringing this to our attention.

We have reviewed the details provided, but unfortunately, we were unable to validate the issue from the available information. As a result, we are unable to process a refund in this case. However, we have shared your feedback with the restaurant to help them improve their service.

We truly appreciate your patience and understanding. If there’s anything else we can assist you with, please feel free to reach out.

Best regards,
Team Zomato

Share

[Aniketstar709]

A

Aniketstar709
PARTICIPANT
April 17, 2025 at 12:12 pm

Tag them on LinkedIn if you have that, Zomato people are active on LinkedIn as well as far as I am aware.

Share

[Calmamit3277]

C

Calmamit3277
PARTICIPANT
April 17, 2025 at 12:13 pm

No way to just scold them? 🙁

Share

[Aniketstar709]

A

Aniketstar709
PARTICIPANT
April 17, 2025 at 12:35 pm

You can try contacting them again regarding the order and escalating the matter since you never said yes to the replacement

Share

[Calmamit3277]

C

Calmamit3277
PARTICIPANT
April 17, 2025 at 12:38 pm

I can only contact them through gmail… Any idea how yo contact using app? The app just says send mail no matter what option i pick

Share

[Aniketstar709]

A

Aniketstar709
PARTICIPANT
April 17, 2025 at 12:39 pm

That’s why I chose Swiggy as atleast that have an option for chat

Share

[Calmamit3277]

C

Calmamit3277
PARTICIPANT
April 17, 2025 at 12:40 pm

The price of swiggy is absurd… They charge atleast 50 rs extra

Share

[Aniketstar709]

A

Aniketstar709
PARTICIPANT
April 17, 2025 at 12:47 pm

I know about how Zomato works don’t ask me how, what they do is that they categorise you in different bunches based on past credits/coupons/refunds that you have got on Zomato and they label your risk criteria based on that as a customer into gold/silver/bronze/iron if you are in the iron category, they do not give an option to chat and only give you the option to contact support over email. Gold gets a refund as 100% order value, silver 50% and bronze 25% and no refunds for iron.

Best to switch apps. You can get Swiggy one and your order cost will come down with free delivery.

Share

[Calmamit3277]

C

Calmamit3277
PARTICIPANT
April 17, 2025 at 12:49 pm

Time to go on my activa and drive 😔🛵

Share

[Author]

Posts