Is Swiggy Zomato’s no contact number policy legal?

[Clevershailendra4324]

C

Clevershailendra4324
PARTICIPANT
April 9, 2025 at 6:52 am

So, I have seen a huge increase in the number of issues that service providers like Swiggy and Zomato provide. And, the most frustrating part is that there is NO WAY FOR A CUSTOMER TO REACH THEM ON CALL, and they dismiss literally every issue on email saying that they cannot help us.

Now, on an individual level, a few hundred rupees isn’t considered to be worthy enough to file legal cases and all. However, there are hundreds, if not thousands of such cases that go unattended everyday. I had a medical emergency due to Swiggy’s negligence, but there was absolutely no way to get on a call with an executive from Swiggy. Same goes for Zomato.

What is Indian laws’ stance on this? Is it legally okay to not have a contact number where your customer may reach you? Can this be considered an unfair trade practice, given that the customer is paying for the service, and the grievance mechanism is not helpful at all? And, can someone do anything about this?

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[Quickrider1632]

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Quickrider1632
PARTICIPANT
April 9, 2025 at 3:50 pm

Consider rules 4(2)(4), 5(3)(d) and 7(1)(a) of the consumer protection ecommerce rules

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