Issues with Machine Delivery in India – Seeking Advice

[User_b237dd82]

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User_b237dd82
PARTICIPANT
February 12, 2025 at 8:43 am

Hi all, I need legal opinion. I ordered a coffee machine of a particular colour, but after months of delays, the vendor says the finish isn’t up to standard. They’re offering a different colour unit as a temporary replacement until the original one I ordered arrives at a later date.

I want to ensure they’re legally bound to deliver the original colour machine and that I can get a refund if they fail. Does this sound solid, or should I ask for more in writing? Let me know your thoughts. Thanks!

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[User_387292c0]

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User_387292c0
PARTICIPANT
February 14, 2025 at 12:15 pm

Firstly, don’t accept the alternative colour, if you don’t want it. Just ask them to refund the money and cancel your order.

If you accept the other colour, I don’t think they will replace it later, with the colour you want !

Btw- which machine is this? Caffeine addict here .

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