Legal steps please!

[Expertfalcon6448]

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Expertfalcon6448
PARTICIPANT
April 1, 2025 at 3:06 am

I (F26) was left stranded on NH 48 by a FlixBus that did not stop at the designated boarding point despite my confirmed booking. I had no driver contact details and, while arranging alternate transport, I was harassed—catcalled and inappropriately touched. I had to book a last-minute taxi for ₹3,500. Despite complaining to MakeMyTrip and FlixBus, I’ve only been offered a 50% discount on my next ride. Can I file a consumer case for negligence and damages? What other steps can I take?

TL;DR: Bus didn’t stop at my pickup point, leaving me stranded. I faced harassment and had to pay ₹3,500 for alternate transport. Can I take legal action?

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[Sohanninja908]

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Sohanninja908
PARTICIPANT
April 1, 2025 at 3:19 am

NAL But yes u can

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[Silentsuraj4851]

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Silentsuraj4851
PARTICIPANT
April 1, 2025 at 3:20 am

Yes you can

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[Cleversajal8453]

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Cleversajal8453
PARTICIPANT
April 1, 2025 at 4:14 am

Save the receipt and your ticket, and file a complaint as soon as you can.
Let me know if you need any help.

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[Expertfalcon6448]

E

Expertfalcon6448
OP
April 1, 2025 at 4:16 am

I have raised a complaint on the email id provided by the bus provider.
Can I file a consumer case against them?

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[Silentninja9967]

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Silentninja9967
PARTICIPANT
April 1, 2025 at 4:38 am

Yes you can. It is considered a deficiency of service.

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[Indiansneha2009]

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Indiansneha2009
PARTICIPANT
April 1, 2025 at 4:53 am

That’s the bare minimum. Go higher up and complaint. No one is going to check your emails

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[Cleversajal8453]

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Cleversajal8453
PARTICIPANT
April 1, 2025 at 12:54 pm

You can, and you really should.
Consumer forum will get you your money and additional compensation (not very high, but decent enough).

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[Vimalowl309]

V

Vimalowl309
PARTICIPANT
April 1, 2025 at 5:59 am

Lawyer from delhi here!

Send them legal notice. Claim hefty compensation, file consumer complaints.

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[Rohanbro440]

R

Rohanbro440
PARTICIPANT
April 1, 2025 at 7:05 am

Lawyer in Bangalore, regularly dealing with consumer cases. This is a fit case to go to the consumer court

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[Braveseeker242]

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Braveseeker242
PARTICIPANT
April 1, 2025 at 7:39 am

visit police station and file molestation FIR against that person

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[Punitthinker396]

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Punitthinker396
PARTICIPANT
April 1, 2025 at 9:01 am

Which place did this happen?

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[Expertfalcon6448]

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Expertfalcon6448
OP
April 1, 2025 at 10:49 am

Rajasthan

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