LG denying warranty over torn serial number

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- January 10, 2025 at 5:28 pm #76884 Reply
  Omdude455
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  Omdude455
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  January 10, 2025 at 5:28 pm
  
  So, I bought an LG C2 OLED which is under warranty. I shifted home and the labour accidentally taped over the serial number of the TV and when I removed it. The serial number also came with it.
  
  Stars aligned!! The TV stopped working and the LG technician is denying the warranty and making a fuss over the torn serial number.
  
  This is the second time I am getting the panel changed. First time, the serial number was there and it is present in their database. Cherry on top, the technician is pushing me for an extended warranty plan saying once I buy it. He will get my screen changed.
  
  Is serial number really that important? Serial number is present on the TV cardboard box and also in the device information in the settings.
  
  Am I getting scammed? Or Am I at fault here?
  
  Should I consider legal route?
  
  Any advice or suggestion is highly appreciated
- January 10, 2025 at 5:33 pm #76887 Reply
  User_76234f30
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  User_76234f30
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  January 10, 2025 at 5:33 pm
  
  He is scamming you big time, also the serial number is there in the TV menu also.
  
  He will get commission for selling an extended warranty plan, dont give in and mail to LG. Should be sorted rather easily.
  - January 11, 2025 at 8:59 am #76890 Reply
    Omdude455
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    Omdude455
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    January 11, 2025 at 8:59 am
    
    Thanks a lot for the suggestion. Yes, the guy was making bogus facts and was trying to make me give in.
- January 10, 2025 at 5:35 pm #76886 Reply
  User_9b230f5c
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  User_9b230f5c
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  January 10, 2025 at 5:35 pm
  
  Send them a legal notice make a draft from online
  - January 11, 2025 at 8:59 am #76889 Reply
    Omdude455
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    Omdude455
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    January 11, 2025 at 8:59 am
    
    Yes. I am thinking of doing that if everything else fails.
    - January 11, 2025 at 9:36 am #76891 Reply
      User_9b230f5c
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      User_9b230f5c
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      January 11, 2025 at 9:36 am
      
      Just scared them you won’t be able to do anything unless you have a lawyer I mean it takes a lot of time just try to scare them and see if it works
- January 10, 2025 at 5:37 pm #76885 Reply
  Luckybear8410
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  Luckybear8410
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  January 10, 2025 at 5:37 pm
  
  Show the serial number details on invoice or menu -about.
  
  Also raise this with LG India instead of local service provider
  - January 11, 2025 at 9:00 am #76888 Reply
    Omdude455
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    Omdude455
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    January 11, 2025 at 9:00 am
    
    Thanks a lot for the suggestion. Yes, I have raised this on Twitter(X).
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