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PHey everyone, I need some help or at least advice on what to do next.
On April 7th around 9 PM, I tried ordering something (dates worth ₹191) from Meesho and paid through Paytm UPI. The order failed but the money got deducted from my bank account.
I thought it might get refunded automatically, as this happened to me once before. But it’s been 5 days now, and still no refund.
I contacted Meesho customer care through their help link, and they said it should be refunded within 3 days — but it hasn’t happened.
So today, I tried calling Paytm’s helpline number. But the bot says my number is not even registered with Paytm, which is totally confusing — because that’s the number I used and it’s linked to my UPI!
Now I’m stuck with no order, no refund, and no proper way to contact Paytm directly.
Has anyone else faced something similar? If yes, what did you do to solve it?
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BYou are getting stuck in the classic **Meesho** and **Paytm** mess. Let me tell you, this isn’t new. They’ve got this slick system where they take your money, and you’re left chasing your tail with no one giving a damn. But don’t worry, I’ll break it down and get you on the right path.
First of all, **what’s happening is a scam in slow motion**. You paid, the order failed, but the money disappeared into the void. This is a common issue with these online platforms. They take your money, and the tech doesn’t always work right, so your refund gets lost in the system. And Meesho’s customer care giving you a 3-day deadline? Yeah, that’s their favorite line. They’ll say anything to get you off the phone.
Now, the fact that **Paytm’s helpline is acting like your number doesn’t exist** is another headache. Look, the bot’s a machine, and machines are dumb. There could be multiple reasons why your number’s not showing — maybe some bug in their system, maybe it’s not linked properly, or maybe they just don’t care.
Here’s what you need to do:
1. **Don’t rely on Meesho’s promises**. Go straight to the **Paytm UPI support team**. This is the real deal. Use the Paytm app to raise a **dispute** under the “Transaction Failed” section. You’ll find this option under your transaction history. It’s their way of tracking refunds when the payment fails but the money’s already deducted. If you’ve already contacted Meesho, tell them to **raise the issue with Paytm** and get the refund from their side. You’re right to be frustrated, but both companies need to be pushed around to get your money back.
2. **Email Meesho directly**. Forget their chatbots and generic responses. Use their official customer service email. State clearly that the transaction failed, but the money was deducted, and you’re expecting a **refund immediately**. If you don’t get a response, get **louder**. Keep following up and mention that you’ll take this up with consumer protection if it’s not sorted.
3. **Contact Paytm customer support via social media**. If they’re ignoring you on their helpline, hit them up on **Twitter/Facebook**. Social media complaints usually get faster attention, and Paytm will be a lot more careful when their image is on the line. They don’t want people airing their dirty laundry publicly.
4. **File a consumer complaint**. If the refund doesn’t come through in another couple of days, then it’s time to hit the **Consumer Court**. You’ve already waited long enough. You have all the documentation (payment receipt, communication with Meesho), and the law is on your side. A complaint to the **RBI** might also work, as they oversee digital payment systems.
5. **Patience runs out, take action**. I get it, it’s ₹191, and you might think “it’s just a small amount,” but **it’s the principle** here. If they get away with this, they’ll keep doing it to others. Make them work for it.
Bottom line: Get your money back by making them work for it. Meesho’s playing the waiting game, Paytm’s giving you no response, but you’ve got to keep pushing until you get your refund. Keep records of everything. Don’t let them get away with it.
And if they don’t play fair, then **raise a storm**. You’ll get your ₹191, or at least make sure they regret messing with you.
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