Mom got scammed

[User_29c42803]

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User_29c42803
PARTICIPANT
January 24, 2025 at 1:43 am

Need your help pls,
my mom got scammed out of 20k rs, she did not picked up any calls or not any digital arrest type of scam, the scammers used NEFT payments in succession of below 5k rs and they did in total 7 such NEFT to different accounts. My mom has never used NEFT nor she has even shared the password or logged in once even in past 4 years at the online portal of the bank (Maharashtra Bank).
She recently singed up into its banks app like two months ago.
The Transfers occurred last night 8 pm, is there any way to recover our money? or what steps are need to be taken, we have blocked the account at the moment.

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[Pronimesh3885]

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Pronimesh3885
PARTICIPANT
January 24, 2025 at 1:50 am

Go see the Branch manager and file a complaint immediately.

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[User_29c42803]

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User_29c42803
OP
January 24, 2025 at 1:51 am

Will be filing the FIR today as soon as possible

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[User_5bbdbc77]

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User_5bbdbc77
PARTICIPANT
January 24, 2025 at 2:17 am

Looks fishy, could be the fault of a bank employee. For most banks NEFT needs Login pass, transaction password and then OTP, so a three layer protection.
Please check with the bank immediately.

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[User_29c42803]

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User_29c42803
OP
January 24, 2025 at 2:39 am

never got the otp, and she has never used NEFT before

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[User_5bbdbc77]

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User_5bbdbc77
PARTICIPANT
January 24, 2025 at 2:48 am

Never used does not mean it can’t be used. how did you get to know about the transactions ?

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[User_29c42803]

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User_29c42803
OP
January 24, 2025 at 3:18 am

Via SMS

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[User_5bbdbc77]

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User_5bbdbc77
PARTICIPANT
January 24, 2025 at 3:20 am

If sms are still getting delivered so no sim swapping has happened so no way it was initiated through net banking, most likely it has through the branch only.

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[User_29c42803]

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User_29c42803
OP
January 24, 2025 at 3:21 am

thats the thing bothering me, i think we need to switch banks after this

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[User_53784874]

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User_53784874
PARTICIPANT
January 24, 2025 at 3:15 am

Complain the bank manager via written application with all required docs ( transaction slips, etc)and also get a photocopy of the complaint signed by him with the date of receiving. If he doesn’t provide help within 30 days of receiving, please reach the RBI Ombudsman further complaining about the issue. This should help ig

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[Desisonu9131]

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Desisonu9131
PARTICIPANT
January 24, 2025 at 10:30 am

It is very unfortunate what happened.
Inform your bank ASAP. Ask them to give you a grievance form. All communications with the bank must be in writing.
Thereafter inform the RBI ombudsman. You WILL get your money back.
But you have to be super quick and efficient about it.
Incase you need any other help in the matter do not hesitate to send a personal message. I am an advocate and Ill try to help you as best as i can

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