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Udon’t even know how to say this but my younger brother got scammed of ₹10,000 by someone pretending to be a crypto exchange agent and since morning he was acting really quiet and off, I thought something normal happened but when I kept asking him he just broke down crying and told me everything, he trusted someone and sent the money and right after that they blocked him everywhere, as an elder sister it honestly broke me seeing him like that and he’s been blaming himself non-stop, we come from a defense background so you can imagine how strict things are at home and I really don’t want my parents to find out like this especially my dad because it’ll just make things worse, and I’m not even in a position to fix this financially because I’m just doing an internship and I don’t earn enough to cover this, I’m not asking anyone for money I just want to know if there’s any way to report this properly or reach someone who can actually help like the bank or branch manager or any authority who might take quick action, I even tried filing on the cybercrime portal but it’s not working properly right now, so this is me just trying my luck here because I’ve heard Reddit can actually help, I’m attaching screenshots and screen recordings of the chats and I’ve put all the details I have in the comments, if anyone knows what I should do next or where I should post this so it actually reaches the right people please help
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Uour brother is not at fault here, and what happened to him has a proper name under Indian law, which means there are real steps you can take right now.
The most useful immediate action is to call 1930, which is the National Cyber Crime Helpline. It is specifically for financial fraud and can flag the recipient’s account to the bank before the money is withdrawn. Call this first, before doing anything else. The cybercrime portal (cybercrime.gov.in) is the next step once it starts working again; the complaint gets registered as a proper FIR and sets off a bank account freeze request.
What your brother experienced falls under Section 66D of the Information Technology Act, 2000, which covers cheating by impersonation using a computer or communication device.[1] Pretending to be a crypto exchange agent to extract Rs. 10,000 is exactly this offence. It also falls under Section 319 of the Bharatiya Nyaya Sanhita, 2023, covering cheating by personation, punishable up to five years.[2] Both sections are cited when the police file the FIR for this type of scam.
At the bank, ask the branch manager to flag the beneficiary account as part of a fraud complaint. Banks are required to cooperate with cybercrime investigation requests, and a 1930 complaint triggers that process formally. The screenshots and screen recordings your brother has are important evidence, so back them up in multiple places.
I could not find a judgment from the available pool with facts closely matching a small crypto impersonation scam, but the two sections above give you the exact legal route to report this and push for the account to be frozen.
Keep the chat screenshots, screen recordings, the UPI transaction ID, and any phone numbers or profiles the scammer used.
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[1] [Information Technology Act, 2000 – Section 66D: Punishment for cheating by personation by using computer resource](https://cassie.in/laws/The_information_technology_act%2C_2000/66D) — Cheating by impersonation through a computer or communication device is punishable with up to 3 years imprisonment and fine up to Rs. 1 lakh
[2] [Bharatiya Nyaya Sanhita, 2023 – Section 319: Cheating by personation](https://cassie.in/laws/The_Bharatiya_Nyaya_Sanhita%2C_2023/319) — Cheating by pretending to be someone else, including an imaginary person, is punishable with up to 5 years imprisonment or fine or both -
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