My Mom’s Whatsapp was hacked and she lost 20K, Course of action?

Community Forums Legal Advice India My Mom’s Whatsapp was hacked and she lost 20K, Course of action?

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    • #24514 Reply
      Kritikaking741
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        Kritikaking741
        PARTICIPANT
        March 30, 2025 at 10:02 am
        My mom’s WhatsApp was hacked, and the hacker, impersonating her, messaged all her relatives and friends, asking them for money. Unfortunately, two people fell for it, and the hacker extorted a total of ₹20,000, which my mom had to repay.

        It all started when one of my mom’s friend’s accounts was hacked. Unaware of this, my mom received a message from the hacker (posing as her friend), asking for a six-digit code, claiming it was needed to add her to a health and fitness group. My mom unknowingly shared the code, and just like that, she lost access to her WhatsApp. The hacker then took control of her account and began messaging all her contacts with the same scam message.

        Yes, I know my mom’s mistake was sharing the verification code, and she isn’t very tech-savvy. But the mental toll this has taken on her is unreal—she’s now scared to even use her phone.

        I have the hacker’s UPI ID. What is the best course of action to report this and track them down? Is there a way to file a complaint online through the cybercrime portal? What are my options?

        The UPI id of this guy is “9171796886@okbizaxis”

      • #24527 Reply
        Desimaster8379
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          Desimaster8379
          PARTICIPANT
          March 30, 2025 at 10:09 am
          Police complain karo cyber cell me.

          • #24537 Reply
            Kritikaking741
            Participant
              K
              Kritikaking741
              OP
              March 30, 2025 at 10:15 am
              like physical police station, approached one station near my home, they where not very supportive, they told us to contact watsapp support blah blah, is there any official portal or a mail through which i can complain

              • #24540 Reply
                Deepakfalcon795
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                  Deepakfalcon795
                  PARTICIPANT
                  March 30, 2025 at 10:18 am

                • #24539 Reply
                  Vrindalion447
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                    Vrindalion447
                    PARTICIPANT
                    March 30, 2025 at 10:43 am
                    First report to cyber crime, use that report and go to local station. They will try their very best not to get fir done but keep insisting. Cyber crime will try to track and lock the money but you need local police and fir to ultimately get that locked money. And keep calling 1930, they may or may not pick up but keep trying. But first go to the nearest cyber crime station, they usually are very helpful. 48hrs is the deadline before the money gets scattered into all the earn 4000 a day scams and crypto.

              • #24526 Reply
                Braveseeker242
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                  Braveseeker242
                  PARTICIPANT
                  March 30, 2025 at 10:25 am
                  call 1930 and report cyber fraud

                • #24525 Reply
                  Saistar680
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                    Saistar680
                    PARTICIPANT
                    March 30, 2025 at 10:33 am
                    Actually your mum did not have to repay. This has happened often enough that if anyone asks for money, the thing to do is to call them (not on WA) and ask them if they really asked for money. Your mother was not at all liable.

                    • #24536 Reply
                      Silentwolf2293
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                        S
                        Silentwolf2293
                        PARTICIPANT
                        March 30, 2025 at 10:47 am
                        That’s logical but people who helped, helped in good faith. So not giving the money back would have meant souring the relationships which is costlier than 20k.

                    • #24524 Reply
                      Megaharshita4991
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                        M
                        Megaharshita4991
                        PARTICIPANT
                        March 30, 2025 at 10:46 am
                        First people need to get security education before using technology. Technology is spreading faster than education and law takes an eternity to catch up. Hence this!

                      • #24523 Reply
                        Paragking331
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                          P
                          Paragking331
                          PARTICIPANT
                          March 30, 2025 at 11:35 am
                          Money is mostly gone but file a complaint on cybercrime portal and then reach the nearest police station with the filed complaint and convert it to an FIR.

                          • #24535 Reply
                            Kritikaking741
                            Participant
                              K
                              Kritikaking741
                              OP
                              March 30, 2025 at 2:13 pm
                              With upi id, is it that hard to track it down?

                              • #24538 Reply
                                Paragking331
                                Participant
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                                  Paragking331
                                  PARTICIPANT
                                  March 30, 2025 at 2:14 pm
                                  Yeah

                            • #24522 Reply
                              Coolsweta9794
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                                Coolsweta9794
                                PARTICIPANT
                                March 30, 2025 at 11:43 am
                                This look made up story to me, because how did the hacker get your mother’s contact information or even the related data? Even if you’re syncing contacts, it requires a cloud ID for backup or local storage to retrieve them. Because if a scammer is scamming through otp based, he would have a fresh account with no data on it

                                • #24534 Reply
                                  Shrutiowl381
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                                    Shrutiowl381
                                    PARTICIPANT
                                    March 30, 2025 at 1:29 pm
                                    Not OP and I’m not sure how this is done but it is possible for this to happen. This happened to my brother’s mother in law just about a month ago. I received a message from her saying hi hello and then telling me that she accidentally requested for an OTP on my number. What ticked me off about this was the speed with which I was receiving messages from her number because she being a senior citizen could never type so fast. The scammers so this to create a sense of urgency and for you to give the OTP. What confirmed my suspicion was that I wished her happy birthday(it wasn’t) and the scammer replied with thanks. I immediately informed all other relatives not to entertain messages and directly speak over the phone until the issue was resolved.

                                  • #24533 Reply
                                    Superpankaj333
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                                      Superpankaj333
                                      PARTICIPANT
                                      March 30, 2025 at 1:31 pm
                                      This happened to my aunt also basically they target groups which you are part of and get contacts from there.

                                    • #24532 Reply
                                      Mightyronit2870
                                      Participant
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                                        Mightyronit2870
                                        PARTICIPANT
                                        March 31, 2025 at 10:06 am
                                        i was literally a part of this scam day before yesterday. One of our friend got hacked and from her number we got msg of requesting code.

                                        many people in our circle got same scam msg. Few people got request of money for emergency purpose and few people did pay scamster. Now we are millenials, doctors by professio so we all should be aware and not fall for this unlike senior citizen but yet people fall for it. We cant help stupidity.

                                        Tbf its a flash msg which pops up where with it says with click of code and gain access to your whatsapp. Even before you read and understand it, its human nature to click as we click accept for terms and conditions.

                                    • #24521 Reply
                                      Expertbear1479
                                      Participant
                                        E
                                        Expertbear1479
                                        PARTICIPANT
                                        March 30, 2025 at 11:54 am
                                        why did ur mom have to repay the money? Why would friends and relatives send money without a phone call of any sort?

                                        • #24531 Reply
                                          Kritikaking741
                                          Participant
                                            K
                                            Kritikaking741
                                            OP
                                            March 30, 2025 at 2:12 pm
                                            Most of them called, just two friends of hers sent money, you know how relatives get when money is involved. Mom just felt it’s better to avoid all this drama

                                        • #24520 Reply
                                          Happydude3826
                                          Participant
                                            H
                                            Happydude3826
                                            PARTICIPANT
                                            March 30, 2025 at 12:12 pm
                                            Try t reach out to 1930 – cyber crime helpline

                                          • #24519 Reply
                                            Brightninja2898
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                                              Brightninja2898
                                              PARTICIPANT
                                              March 30, 2025 at 2:06 pm
                                              Not a lawyer, but for everyone out there panicking what if it happens to them, this is not a hack but rather social engeneering (in simple terms A Scam). The scammer had no technical knowledge. Just scammed the OPs mother into sharing let’s say the PIN of WhatsApp. If you are vigilant, you won’t get “Hacked”. Not like this at least. Sit with your elderly members over lunch or dinner or breakfast and tell these like you are telling news. The more they know, more protected they are!

                                              • #24530 Reply
                                                Kritikaking741
                                                Participant
                                                  K
                                                  Kritikaking741
                                                  OP
                                                  March 30, 2025 at 2:10 pm
                                                  True, I stand corrected my mom was scammer more than hacked

                                              • #24518 Reply
                                                Salonimaster585
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                                                  Salonimaster585
                                                  PARTICIPANT
                                                  March 30, 2025 at 5:04 pm
                                                  The same thing happened to my cousin n she sent Rs 20000 to the hacker.But the relative whose account tht hacker had hacked did not repay her saying tht it was not her fault.My cousin lost Rs 20000 for trying to help.

                                                  • #24529 Reply
                                                    Urbanguy8006
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                                                      Urbanguy8006
                                                      PARTICIPANT
                                                      March 31, 2025 at 8:58 am
                                                      I mean, yes, if someone ever asks you out of nowhere to send money to an unfamiliar account, why would you?

                                                  • #24517 Reply
                                                    Sapanmaster587
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                                                      Sapanmaster587
                                                      PARTICIPANT
                                                      March 30, 2025 at 6:00 pm
                                                      I will be very straight. Police won’t give a damn about your WhatsApp because you mother didn’t lose any money and most likely she got her wp back. The only thing you can do is ask the relatives to file complaints in NCCRP, or you can just help them do it. Secondly ask them to call their banks and dispute the transaction as scam, do the same in the UPI app as well. Banks can send a freeze request in cases of inter-bank transactions and if it’s same bank they’ll freeze it right away.

                                                      Come on guys this is India, practically sochke dekho what’s gonna work.

                                                      • #24528 Reply
                                                        Kritikaking741
                                                        Participant
                                                          K
                                                          Kritikaking741
                                                          OP
                                                          March 30, 2025 at 6:30 pm
                                                          Thanks for the clarity man

                                                      • #24516 Reply
                                                        Calmshark9927
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                                                          Calmshark9927
                                                          PARTICIPANT
                                                          March 30, 2025 at 7:28 pm
                                                          Learn and let goo!!!Small price for huge learning!!!

                                                        • #24515 Reply
                                                          Sunainashark277
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                                                            Sunainashark277
                                                            PARTICIPANT
                                                            March 31, 2025 at 9:26 am
                                                            You can’t do shit about that. These scammers use burner accounts, and if they’re smart enough, they usually buy crypto asap also that upi id is probably made with fake details, so even if you track the account, it’s likely a random person’s identity being used as a drop account. The scammer probably cashed out into crypto, and tracing it through blockchain linking is next to impossible unless someone really digs deep and he somehow sells it through regulated crypto exchange, which, let’s be real, no cybercrime unit is doing for your just 20k

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