- This topic has 9 replies, 5 voices, and was last updated 1 year, 3 months ago by
.
-
Posts
-
-
UMy steam accounts (Steam is a company under Valve that sells games online) have been locked by steam & whenever I try and contact the support I get a almost similar reply every single time. One of the account is 13 year old account where I have spent a lot of my time buying and playing lots of games.
The website that I am talking about : [https://store.steampowered.com/](https://store.steampowered.com/)
Upon asking again & again I got a reply from support that my account is locked cause steam accounts cannot be sold, bought or transferred but after that I provided them with proofs which are considered proof of ownership according to steam & told them that the account was not sold. Also, showing that I am the real owner as I have acces to everything that only an owner can provide but they still close tickets without even replying now & I am left with no option at all to contact support as they close tickets without reply now.
I have another account that has been given a different reason for the lock on the account but on that account before I can provide some more information or ask them questions about that reason for the lock they locked me out of creating support tickets on that profile so I cannot even make a support ticket for 1 month to ask questions or provide information showing that I am innocent.
What can I do in this case?
-
-
-
-
CIf its 13y Id you must have CD box with key. Try to write a ticket no on it and send them a photo.
-
-
UYou should add some steam wallet code or some cd key to it as proof of ownership in case in future u have issues with account like if you want to recover account or in case you have to show ownership that it is your account. Steam support can be tough to deal with sometimes as they are sometimes not cooperative at all.
-
-
UThe account being sold support message is on another profile where the account is not 13 years old but it is still around 4 to 5 years old probably.
The main account they have given a reason but that reason is not right & after giving me the reason for the lock before I could ask them any question further or provide proofs to show that it is not the case what they think might have happened they simply locked me out of steam support for 1 month so I cannot make a new support ticket for 1 month which is entirely unfair.
Also on other profile they just wont consider the proof I provide even though I have provided wallet codes that I have used on that profile which according to steam are proof of ownership & I have written in support ticket that I am willing to provide more information to resolve the issue but they close ticket without reply.
That is why I am asking if there is some other way like legally I can take some action cause that is really unfair with a customer. I have all the screenshots of support tickets & everything with me.
-
-
MIf you have any payment receipt of some game, you can try sharing it with them. I read somewhere that this worked when someone’s account was hacked.
-
-
