Need advice about how to do file case in consumer court

[Luckylion4027]

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Luckylion4027
PARTICIPANT
February 20, 2025 at 7:25 am

I ordered 10gm worth of gold coins from myntra on 6th feb & at that time there was offer going so i ordered it below market price and i specifically made the payment through myntra gift card because it gave extra 7% off, delivery date was showing 10th feb but i have not received my order yet even though on myntra it’s showing that my item has been packed but it’s not moving forwards and it’s not even shipped yet, i have been in contact with them for more than 10 days and they are not giving any updates that why its being delayed and now out of now where in myntra app it’s showing that cancellation requested even though i have not requested any such things, I told them that i bought this in offer and at that time gold price was different and now gold price has also gone up so if you are canceling it so either give me some compensation so i can match the price if i buy gold now from any other place but they said no, i also said that if you cancel it by on your own so please just refund the money in my bank accounts coz what the hell am i gonna do with 80000 rs myntra gift card now coz i bought it special for buying gold coin and now they are not delivering it and they said no….I am very pissed of and it’s so much irritating that they are treating the customer like this so guys can you give me any suggestions that what should i do, and how can i file case in consumer court.

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[Desishark6045]

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Desishark6045
PARTICIPANT
February 20, 2025 at 7:33 am

you can file consumer case online. Google for the website. its straightforward.

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[Luckylion4027]

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Luckylion4027
OP
February 20, 2025 at 7:35 am

Do i need to send them Legal Notice first

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[Desishark6045]

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Desishark6045
PARTICIPANT
February 20, 2025 at 8:03 am

You have to attach the email communication with them. thats all

no need of lawyer

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[Luckylion4027]

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Luckylion4027
OP
February 20, 2025 at 8:04 am

Okay bro thanks, do you think my case have any grounds ?

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[Desishark6045]

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Desishark6045
PARTICIPANT
February 20, 2025 at 8:30 am

Definitely myntra is going to have a fine print somewhere saying they are not liable for cancellations or gaurantee the offer. But you can allege unfair trade practice

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[Luckylion4027]

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Luckylion4027
OP
February 20, 2025 at 9:02 am

Should i file the complaint on nation consumer website or district consumer forum

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[Desishark6045]

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Desishark6045
PARTICIPANT
February 20, 2025 at 9:16 am

website. hearing is also online

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[User_387292c0]

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User_387292c0
PARTICIPANT
February 20, 2025 at 9:42 am

You have to file in district forum of your state, first send a legal notice, wait for a period of 7 to 14 days or whatever you have mentioned in the notice, then file a complaint.

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[Coolfox832]

C

Coolfox832
PARTICIPANT
February 20, 2025 at 5:42 pm

If they are forcing you to keep money in myntra gift card file a case with RBI ombudsman. Approach DCDRC the fees is nominal 500. Make sure to attach clear cut reasons why you are seeking relief and compensation highlighting 1. Their unfair trade practices and 2. Bad service. Send them a legal notice + DCDRC complaint copy. Before sending a legal notice, shoot them them a mail highlighting both these above issues and tell them you are going to send a legal notice. They’ll likely jhilaofy you and you can seek compensation for mental harrasment and delay in service for fair resolution as well.

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[Luckylion4027]

L

Luckylion4027
OP
February 20, 2025 at 8:44 pm

Thanks for your advice bro

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