- This topic has 9 replies, 9 voices, and was last updated 1 year, 4 months ago by
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UHi everyone,
I’m in a really frustrating situation with Flipkart and would appreciate any suggestions or guidance.
**Background & Timeline:**
* **Damaged Delivery:** I ordered a Samsung TV from Flipkart. When the TV was installed, I noticed visible panel damage. I immediately raised a return request and provided all the necessary evidence (damage images, Samsung job sheet, chat transcripts, etc.).
* **Initial Support & Escalation:** Flipkart’s customer service confirmed on multiple calls/chats that my documentation was valid and that my return was eligible. App support initially promised resolution within 48 hours, which was later extended to February 1, 2025. After further delays, I even escalated the matter at a CEO-level and registered a complaint with the National Consumer Helpline (NCH).
* **Pickup Process & Cancellation:** After my return request was approved, the pickup process required three attempts. During pickup, the courier claimed that the product “did not match the description,” even though the issue is clearly damage. I raised a complaint immediately. Following that, Flipkart support advised me not to accept the pickup and assured that the matter would be resolved within 24-48 hours. However, the courier later canceled the return process stating that it was “cancelled by the customer.”
* **Account Block & Final Email:** To add to the frustration, I’ve now received an email (via NCH) saying that my return request has been canceled because Flipkart’s systems detected an “unusually high number of returns” in my purchase history—which is not the case for this legitimate claim. Additionally, my account has been blocked, and I can no longer log in.
* **What I’m Asking For:** I’m not asking for a refund—I want a replacement. I was assured over a call that the replacement should be delivered hand-to-hand by February 15, 2025. The TV is currently with the courier, but nothing is moving forward.**Current Situation:**
I’m stuck without my TV, my account is blocked, and my return has been wrongly canceled with baseless reasoning. I have escalated this to Flipkart’s CEO-level escalation, but I haven’t received any satisfactory response for days.**Questions for the Community:**
* Has anyone experienced a similar situation with Flipkart?
* What steps did you take to resolve it?
* Should I consider legal action or contacting a consumer rights forum?
* Any advice on additional escalation channels or approaches to get a prompt resolution?I appreciate any insights or suggestions on how to move forward. Thanks in advance for your help!
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SYou need to do the following:
1. Send a legal notice
2. Initiate action in the consumer forum
3. Get a FIR registered for cheatingLast and most important- stop buying from flipkart. Have you seen the sheer number of cases where people are complaining about similar issues? Go to their sub and just see.
I don’t understand why people are still using their services when every single day there is some flipkart scam or the other. The company isn’t the same that it used to be and neither does it give the same level of service. Of course this is just my opinion and people may have a different opinion altogether.
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