- This topic has 7 replies, 4 voices, and was last updated 1 year, 3 months ago by
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MMy father is building his dream home with all his hard work, time, and money. He’s the most dedicated person I know. He ordered a huge amount of pre laminated doors for the house through a distributor, which were delivered by a company called Alstone. With my dad juggling a million other tasks, I told him I’d handle the door issue. I reached out to the distributor, he told me to contact the Alstone company personnel and the company’s team. While the distributor has been trying to assist, the company’s staff has been nothing but unhelpful and unprofessional. And one company personnel from my state was very disrespectful. He was hanging up without completing my sentences and talking only rude. They’ve blocked my number, ignored formal emails, and I’ve been dealing with this for over a month. It’s been incredibly frustrating, and I’m considering taking legal action. Any advice on how to proceed?
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RReach out the people at higher ups through LinkedIn. Search for them and mail them or text them. Or even make a post about it tagging their official linkedin page
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LLawyer here practising at high court of Delhi. It’s clearly a case of deficiency of service.
Send a legal notice. Ask for the amount you paid along with compensation for harassment and litigation fees for the notice.
If he fails to respond, escalate the matter to consumer forum. -
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BSince you ordered it from a distributor. Your single POC should be him right? Correct me if I’m wrong.
He is responsible for coordinating and getting things for you.
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MYes that’s what I thought but no one wants to take the responsibility after the deal is done. The distributor is saying it’s between the client and the company and while the company, the company is is saying it’s between the distributor and the company, distributor will be held accountable
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