Need legal advice on refund issue with Jio AirFiber

[Alphajigar2941]

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Alphajigar2941
PARTICIPANT
April 15, 2025 at 8:55 am

Hi everyone, I need some help regarding an issue I’ve been facing with Jio AirFiber. A month ago, I paid ₹3233 for a 3-month 100Mbps connection. When the technician came to install it, he found that the signal strength in my area was too weak for the service to work properly. He didn’t proceed with the installation and asked me to share the OTP to mark it as a cancellation, which I did.

Since then, I’ve been following up with Jio for the refund. They collected their equipment and told me the refund would be processed within 14 working days. It’s been over a month now and nothing has happened. Every time I call, I get different answers – some say it’s in progress, others say I won’t get a refund at all.

What are my options here? Can I take legal action or file a complaint somewhere? Any advice on how to proceed would be really helpful.

Thanks in advance!

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[Megarohit9414]

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Megarohit9414
PARTICIPANT
April 15, 2025 at 9:05 am

Raise the issue with national consumer helpline, it will get sorted.

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[Primewolf4409]

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Primewolf4409
PARTICIPANT
April 15, 2025 at 9:49 am

Consumer helpline works..

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[Vishnupanther1]

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Vishnupanther1
PARTICIPANT
April 15, 2025 at 10:53 am

I had a similar issue..tracked for 2 mths..nothing happened.. then found n wrote to TRAI..n Jio refunded in 15 days.

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[Swiftgirish7560]

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Swiftgirish7560
PARTICIPANT
April 15, 2025 at 12:08 pm

Register here

https://consumerhelpline.gov.in

Share all details properly and it will be done.

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[Braveninja1446]

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Braveninja1446
PARTICIPANT
April 15, 2025 at 4:31 pm

You can visit social media and tag them daily and ask for status, file complaint with trai, consumer court, cggrams portal

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[Wiseguy9383]

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Wiseguy9383
PARTICIPANT
April 18, 2025 at 11:22 am

The useless people have stopped responding.

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[Wiseguy9383]

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Wiseguy9383
PARTICIPANT
April 18, 2025 at 11:29 am

Having similar issues. Got Jio air fiber installation was done with in 4 hours of payment all working fine no issues. Neighbour wanted tye same connection so I recommend asked them to make the payment online nothing happened after that it’s been over a week. No option of consumer support someone advised to go to Jio store was provided phone number they kept Telling today tomorrow and now is not picking up calls.

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