- This topic has 14 replies, 10 voices, and was last updated 1 year, 2 months ago by
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RHi everyone,
I’m posting here to seek legal advice and suggestions on how to take proper action against Tata Motors for what I believe is an unacceptable and dangerous failure of service and product quality. Here’s a detailed account of what happened:
Vehicle & Service Background:
• Car Model: Tata Punch
• Date of Purchase: November 2024
• Location of Purchase: Gurgaon (Gurugram)
• KM Driven: Approx. 2000 KM
• First Service: February 2025Incident:
• On 15th April 2025, I was traveling back from my hometown with my family including a 2-year-old child.
• Around 2 PM, the car suddenly broke down near Mama Yadav Dhaba Hapur, out of nowhere. It simply would not start again, even after several attempts.
• I immediately called Tata Motors RSA (Roadside Assistance). What followed was an absolute nightmare.RSA Experience:
• We were stuck in the middle of the road in peak summer heat with a toddler – for 8 HOURS – waiting for help.
• RSA finally towed the car around 10.30 pm at night, and not even to the Gurgaon
. The car was taken to Meerut, which was a completely different direction and city from the incident location.
• We were left stranded, and had to make alternate arrangements very late at night.Aftermath:
• After multiple follow-ups, the car was returned to Gurgaon after 3 days.
• The service center claimed the issue was just a “neutral gear sensor failure” and that they replaced the part.
• To me, this seems like a clear manufacturing defect, and given the extreme inconvenience, risk, and mental trauma caused to me and my family, I’ve lost trust in the car and Tata Motors completely.Current Concerns:
• I do not feel safe driving this car anymore – especially with family.
• I believe a brand-new vehicle with only 2000 KM on it should never fail like this, especially with such poor support.
• The response and responsibility from Tata Motors have been disappointing and careless.Request:
I am now looking to explore all possible legal options I have against Tata Motors:
1. How can I escalate this issue legally?
2. Can this be pursued under consumer protection laws as a manufacturing defect and poor service?
3. Is there a way to seek a replacement vehicle or full refund?
4. Should I first send a legal notice or file a case directly in the Consumer Court?
5. Are there any successful cases or precedents in similar matters with automobile manufacturers?Any advice, similar experiences, or guidance on next steps would be immensely helpful. I’m mentally exhausted from the ordeal and just want to ensure this doesn’t happen to anyone else.
Thanks in advance!
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Vafter sales service is terrible in india!
it takes 1-2 months to fix a broken tv, ac under warranty.
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WAfter sales service of tata is terrible.
I owned a tata nano few years back, car broke down, asked them to send people to fix it. They said it is not possible they can only look at the vehicle if we bring it to them.
I also drove a Maruti 800 of my friend, car broke down. Asked them to send people to fix it. They came in just 1/2 hours. Fixed it.
For my new vehicle I didn’t even consider tata. Went for a Maruti Suzuki.
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CI think you should ask Tata if they have a standard operating procedure for how RSA is handled and maximum time limits for the RSA. I think they will simply claim that area was rural and for rural area standard time for RSA to arrive is more, etc.
Manufacturing defect part, you won’t be able to ask for compensation, as they genuinely did fix it for free. Only point you can raise strongly is the wait time, and taking help from the point that it was manufacturing defect.Not a lawyer, just what i would had done
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RThe car is in warranty period it is just 6 months old they have to fix it for free.
2 Concerns
* First how to trust them that it will not happen again it is security issue
* Second is surely where is the gap in their RSA ticketing system they really are blank who is it is assigned to and what is the current status of itI would be able to get help after 8 hours only after getting the numbers of Area Manager of Tata Motors otherwise it would have been more worse.
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PI get it frustrating that RSA took their own time, and the issue left you stranded for 8 hrs.
How ever breakdowns do happen all the time, and this is not deemed as a security issue, the vehicle issue did not put you in harms way. Yes you had a huge inconvenience but not a security issue.
As for RSA, unless they had mentioned specific SLAs its hard to take any action on them.
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RBy Security concerns I meant I had to made my wife and small kid went back in uber cab alone because it’s getting dark who is going to take their responsibility.
Also if the car would have been broke down in middle of road rather than on dhaba , that it would have been completely mess situation and life threatening.
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PAgain it’s a inconvenience not a security issue. Any car can breakdown anywhere.You would have had to make the same arrangements.
Faults can occur in any brand new car, the vendor rectified it. Unless you can prove that the vehicle is unworthy to drive even after the repair, and said unworthynesss is caused due to manufacturing defect which can’t be rectified, you can’t claim a replacement.
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HAny machinery or equipment can fail at any point of time there can’t be any certainty to it. The company fixed the issue you had slso provided you the RSA.
Yes you had to face inconvenience, but otherwise everything was done. For inconvenience they will simply apologise or provide you free washing or something when you have to get paid servicing.
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BYou cannot just ask for refund for a single issue. It’s a machinery and it can break down. That is why they have warranties. Tata is infamous for its “all or bust” cars where some customers get flawless cars where as some customers are stuck with lemons. You should have known about the risks.
That being said, you don’t have any case of refund just with a single incident that they have already fixed.
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BAur gao desh ke lohe ka gaana..
Everyone in my office who bought tata is silently crying and are no more tata fan boiiiieesss anymore.
Pehle chub chusa rata tata ka ab gaand me fode hue to chup chap baithe h.Then there were other category of people jo keyboard warrior the tata ke. Rata Tata Legend wale.
Jab khud gaadi kharidne nikle.. jaake Hyundai / Maruti and Honda leli.Ab khud ka ego gaand me daale hue h jo constipation kr kaaran nikal nahi raha..
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