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UI bought and ola s1 pro EV bike nearly 2 years ago and have had no issues with it until recently after a software update the battery didn’t charge above 50%. I had signed up for Ola care+ membership since they offer home pickups. I registered the complaints through the app and booked a slot for pickup somewhere in late September. The time came and went but no one came to pickup the bike. I tried it again and the slot was booked again and still. no one came for the pickup. while this happened ,till end of October, my bike just stopped charging entirely. And due to the nature of the EV where the handle can only be unlocked after you login to the bike, I was unable to move the bike out of my place and it was basically dead with its handle locked.
It was at this point that I opted for Emergency RSA(road side assistance) where they asked me if the bike was in a “safe place” or in the “middle of the road”. Since it was in my home parking, I picked safe place and that was basically it. never heard from them after they said they would get back in 24 hours. I basically was using my brother’s vehicle at this point and due to a few family events, I couldn’t call them and was looking for alternative means to approach them. I lost my cool on one such call to the customer care where I said it was in the middle of the road and the person on the other end said “I notice it is near your home location. so you can put it there and we will help you shortly” which as you can imagine, never happened. In December, I got a call from their customer care asking if their response was “satisfactory” and they basically closed the open tickets for my vehicle without any solution at all. Eventually, I went to the showroom I got the vehicle from with the Vehicle on a porter and threatened to take one of their other vehicles if they don’t provided me with an urgent solution. they made a few calls and that person made me book RSA again but this time it went through finally at 3pm and they booked my slot for 7pm. asking me to wait near the vehicle for 4 hours. I gave up at this point and went back home. I got a call at 8.30 and that transport guy asked me to come to the vehicle for help with the pickup. which I couldn’t do. but poor guy still managed to pick the vehicle and transport it to a service center which accepted the vehicle and said “it had been 4 months since the battery died so it is our of warranty now”. And basically, sent me back.
Now, I am left without my bike and the vehicle is still at the service center as it would cost me more money to pick it up or even scrap it at this point. What are my options here? National Consumer Helpline doesn’t work at all. Do I need to consult a lawyer? If so, How do I go about finding one? I am in Hyderabad if that makes a difference
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DOla has been scamming people like that for a while now. If you dont back down, they’re going to give you a good solution. Trust me.
So the options you have are manifold- file a criminal complaint to put pressure. File a suit in the consumer forum and one for money recovery since you bought a service (you need to send a notice before). Ask the advocate you hire to go for a summary suit for money recovery(if the advocate is capable, they’ll know what i am saying).
Best of luck-
UDoes a criminal complaint apply in this context? Isn’t it a consumer issue? The consumer forum online is just pathetic. I can’t even seem to login before it stops working due to traffic.
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