Overcharged at PVR, Privacy Breach, and Misleading Practices: Need Advice on Next Steps

[User_a50b2dc1]

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User_a50b2dc1
PARTICIPANT
January 24, 2025 at 5:48 pm

1. Incident Overview: I purchased a weekend unlimited popcorn offer at PVR for ₹920. At the counter, they handed me two extra packets of popcorn, saying they were included. Later, I found online that the actual price for unlimited popcorn was ₹770, meaning I was overcharged by ₹150.

2. Misleading Information: The staff did not disclose the ₹150 charge for the additional packets. When I asked for an invoice, they sent me an incorrect one with someone else’s name, phone number, and payment method. After I complained, they sent another invoice, which was also incorrect.

3. Privacy Violation: Sharing someone else’s invoice with me, containing their personal information, raises concerns about a data privacy breach.

4. Pattern of Overcharging: On Reddit, I found another user who reported a similar experience. It seems PVR might be running this overcharging practice on weekends (Friday, Saturday, Sunday).

5. Proof Collected: I have all the evidence, including WhatsApp messages with the manager, the invoices they sent, and even a recording of the conversation where they admitted to the overcharging.

6. Legal and Ethical Dilemmas:

Is this a valid case of misleading customers and a privacy violation?

Can I pursue legal action for the financial loss, emotional distress, and privacy breach?

What steps should I take to address this issue effectively?

If the same thing has happened to you, please share your story below. Let’s bring awareness to such practices!

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[User_c5656fb7]

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User_c5656fb7
PARTICIPANT
January 24, 2025 at 5:55 pm

Yes you can

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[User_82edecaf]

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User_82edecaf
PARTICIPANT
January 24, 2025 at 7:13 pm

Mail karo sabse pehle to PVR – they ll mostly raise your complaint and high likely to reimburse you – show them the invoice of someone else’s name given to you

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[Anilbear288]

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Anilbear288
PARTICIPANT
January 25, 2025 at 4:12 am

What else do you expect when u deal with the guys who shamelessly extort 920 rupees for popcorn.

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