Received a defective product from Croma, no resolution

[Fierceanjali3404]

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Fierceanjali3404
PARTICIPANT
May 3, 2025 at 8:03 pm

I bought an Apple product from Croma which turned out to be defective. I visited an authorized Apple service center and they provided a job sheet confirming the defect. I submitted this job sheet to Croma as part of the return/replacement process.

A few days later, I received a message stating that a delivery executive would come to pick up the product within 4 days. However, it’s now been **more than 8 days**, and **no one has come for the pickup**. Every time I contact Croma support, they just send a generic email saying, “give us 24 hours.” This has been going on for over **10 days now since I first raised the complaint**.

This delay is frustrating, and I’m not getting any real response or action from their side. I’m starting to feel helpless and would really appreciate guidance on what legal steps I can take at this point.

Any help or advice would be appreciated.

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[Epicgeeta9553]

E

Epicgeeta9553
PARTICIPANT
May 3, 2025 at 8:09 pm

NAL

If you purchased with a credit card, raise a chargeback, submit all documentation of your request, Apple’s confirmation of a defective product & the series of false assurances.

If purchased by another means, hire a lawyer

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[Samirfalcon708]

S

Samirfalcon708
PARTICIPANT
May 4, 2025 at 4:19 am

You can visit croma instead of waiting for pickup even if you bought it online, delivery agents don’t want to pick up faulty expensive returns.

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