Community › Forums › Legal Advice India › Received expired bisuits from swiggy instamart
- This topic has 7 replies, 6 voices, and was last updated 1 year, 1 month ago by
Prozoya2132.
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GGaganthinker475
PARTICIPANT
April 30, 2025 at 5:11 pmI ordered grovery through swiggy instamart. One of the item from it that is bisuit is broken and expired.Can I file a legal suit on them? Or what damages can I claim from them?
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IIndianabhijeet8238
PARTICIPANT
April 30, 2025 at 5:28 pmyou can file under Consumer Protection Act -
PProzoya2132
PARTICIPANT
April 30, 2025 at 5:28 pmBhai pehle inquiry Krle Swiggy walo se ki sidha money extortion ka plan banaya hai?-
GGaganthinker475
OP
April 30, 2025 at 5:31 pmSidha money extortion ππKoi scope h?
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PProzoya2132
PARTICIPANT
April 30, 2025 at 5:37 pmBhot scope hai biscuit ka death certificate banwa le fir kaam shuru krte h
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AAnanyaguru69
PARTICIPANT
April 30, 2025 at 5:40 pmLawyer here
File your complaint case before district consumer commission -
MMightyeagle5724
PARTICIPANT
April 30, 2025 at 6:04 pmbtw can someone explain, how he/she can prove that. -
FFiercejigar8322
PARTICIPANT
April 30, 2025 at 6:42 pmI’m sorry to hear about your experience. Hereβs what you can do:1. **Gather Evidence**: Take clear photos of the expired and broken biscuits, showing the expiry date.
2. **Contact Swiggy Support**: Reach out through the app or website with your complaint and evidence. They might offer a refund or replacement.
3. **Consumer Helpline**: If unsatisfied, file a complaint on the Consumer Helpline Portal at https://consumerhelpline.gov.in.
4. **Legal Action**: Consider approaching your local District Consumer Forum if the issue persists. Under the Consumer Protection Act, 2019, you can seek compensation for defective goods.
5. **Documents Needed**: Keep a copy of your purchase receipt, communication with Swiggy, and photos.
This approach should help you either get a refund or escalate the matter.
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