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SHi everyone,
I recently ordered a 30-pack of Amul Protein Buttermilk. When I received the package, I immediately noticed some red flags:
The outer packaging didn’t have the usual Amul-branded tape (which was present in my previous order).
The shrink wrap was already opened on one side.
Most concerning of all, the inner carton itself was open, and one of the packs inside was placed upside down.
I suspected tampering and didn’t feel safe consuming the product. I took photos of the package (before and after opening) and immediately emailed Amul’s support team.
They replied once, saying the issue had been forwarded to the concerned team—but it’s been several days now with no further response, despite multiple follow-ups via email and even DMs on Twitter. I’ve also kept the product aside and haven’t used any of it, waiting for some official clarification.
At this point, I’m honestly frustrated by the lack of communication from a brand like Amul, and I’m also unsure if I should just throw the product away or wait longer.
Has anyone else faced a similar issue? How should I proceed from here? Is filing a complaint on the National Consumer Helpline worth it?
Any advice or opinions are welcome!
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TL;DR: Ordered Amul Protein Buttermilk 30-pack, received a package that looked tampered with (open shrink wrap, unsealed inner box, misplaced pack). Contacted support with photos, only got one reply, then silence. Haven’t used the product yet—need advice on what to do next.
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