- This topic has 38 replies, 28 voices, and was last updated 1 year, 4 months ago by
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ULast month, there was a bug in the NAVI app which allowed users to pay 1 rupee and avail services worth thousands of rupees. One of my friends took advantage of this opportunity and did 4 recharges totalling to 16000 rupees. Now the company has lodged an fir against “scammers” who duped them for 14.26 crore rupees and a probe is underway from the Cybercrime cell.
Now, he has recieved a message on whatsapp from NAVI UPI verified channel that he has this much amount due and police are investigating the case. If he repays the amount, they will reach out to police and banks to reverse any action taken against him.
Is it really possible for them to reverse the action taken. And how do we find out if any action was taken against him in the first place??
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UI have received such a message too. I am willing to pay the amount, but how do I know if there’s an action going on against me?
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EThat fir has been written cannot be undone as it is valid. Tell the investigators that your friend accidentally noticed it and out of unbelief, he has ended up doing it so many times until realizing that the bug is indeed real. That you have informed is the excellent step and your friend is ready to return that amount with repo rate interest. I hope that will solve the issue.
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ENAL.
If it was done on the official app and payment was successful, I don’t think they have the grounds to sue him.At the most,they can deny the claims citing glitch in the app.But I don’t think they can ask for the money.Still,talk to a lawyer.-
W>”Illegal enrichment” in India, also known as “unjust enrichment,” refers to a situation where a party unjustly benefits at the expense of another, meaning they gain a profit or advantage without legal justification, often through a mistake, coercion, or fraud, and are therefore required to return that benefit to the rightful owner.
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WIllegal/unjust enrichment is by itself is not a crime by virtue of just receiving it.
However, if you refuse to return it back with the intent of benefiting from it, it will be deemed theft.
Ex: Let’s say that you got some money transferred to you by mistake. The bank cannot take it back without your permission. You can also refuse to return it to the sender till they takes you to court. But if you use the money and are not able to or refuse to return it back, it will then be considered theft.
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SNAL
Ask for FIR Copy mentioning your friends name from NAVI.
If they produce the same, check online for that FIR.
Talk to a lawyer and take action accordingly. Most likely you can try to settle for lower amount than what you owe them.
So talk to a lawyer and get to the conclusion.
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FOnce FIR is lodged, its not possible for Navi to withdraw it. Only High court is empowered to quash an FIR.
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USo even if he pays the money to NAVI, he’s still gonna face consequences from the cyber-cell, right?
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UI remember this from some case I read. I am not a lawyer but this should apply here too.
Your friend pressed the buttons on THEIR app to make a transaction. Whether it is a bug or a feature or an offer, is not a customer’s responsibility. He did not hack into the app or tried to gain access in a way he was not supposed to.
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W>”Illegal enrichment” in India, also known as “unjust enrichment,” refers to a situation where a party unjustly benefits at the expense of another, meaning they gain a profit or advantage without legal justification, often through a mistake, coercion, or fraud, and are therefore required to return that benefit to the rightful owner.
Even if somebody gets unfairly enriched through a mistake, they would be liable to return it.
For example, if somebody accidentally deposits money into your account, you can refuse to pay them back. They will have to go to court and can have you pay them back. But if you spend the money and cannot return it back at that time, it becomes theft and you will go to prison over it.
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SAgain NAL. But since it is known that you “friend” was aware of the glitch and intentionally acted in a way to get unfair benefit, the business can pursue legal action to recover damages.
Consider it like this, if a jewelery store forgets to lock their store at night, it does not mean you are free to walk in and pick stuff as you please.
I am not sure if there are precedents in India, but in western countries this case would normally go in the favor of business and your “friend” would be asked to pay for damages.
And yes, at any point the complainant and defendent can reach an out of court settlement and the case can be dropped/withdrawn without prejudice.
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DThe first step is to take legal advice. Google and Reddit won’t help much and will confuse you. Take the situation in your hand. Either download legal kart app and get legal advice there after paying or go to the competent lawyer handling financial matters. Only he can offer you a proper advice.
Having said all that, nothing is gonna happen. You haven’t hacked the system . -
CWhatsApp. Seriously a WhatsApp Messenger? Call them to meet in person and file a police case for a scam, beat the hell out of them and hand over them to the police.
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UThe channel is the official NAVI UPI channel though. He also received an otp for registration from the same channel while registering for the app. It’s not the authenticity we’re worried about. We’re more worried about even after we pay the dues, does NAVI hold the power to withdraw an already lodged FIR? Or if a case is really going against whoever took advantage of the bug! And if so, why haven’t they reached out via an email on the registered mail ID?
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CI don’t know any company that will give you official communication on WhatsApp. OTPs is ok but other than that everything is useless always use the email.
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MBut they sold the service for 1 re to your friend, right? Whether the value of the service was 1 re or 16000 – they asked for 1 re and allowed him to avail the service. If it was incorrect, why did they allow the service? So many companies come out with promotional offers – they cant claim later that it was a mistake. If you mis-label a product and mention a different price – how am I at fault for “buying” it at that price?
Also, even if it goes to court, at best, the court will ask your friend to pay and maybe add interest – so assume it comes to 20k or 25k. That is still fine, instead of paying 16k right now and not even being sure if they really filed an FIR, or they will win, or even if he pays – whether his name will be taken off the FIR. I dont think they would have reached out asking to pay if they had any hopes of winning it. And even if they do, at best, your friend might have to pay a little more than 16k which he is anyways ready to pay Makes sense to let it run its course.
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UI know someone who works in Navi.
The recovery is done pretty seriously.
They have already filed cases for higher defaulters. In some cases they even reached out to have the bank reverse transactions. They have all the right to proceed with legal action.Though I am not sure if for 16k they will do so or have done already. You can ask them for the legal notice
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