Samsung & Delhivery holding my fridge hostage – worst customer service ever

[Manavpanther459]

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Manavpanther459
PARTICIPANT
March 22, 2025 at 8:50 am

ordered a refrigerator from Samsung India, and they assigned Delhivery for delivery. It has been stuck in the same location for days, with ZERO movement. When I contact Delhivery, they just keep saying ‘wait until the delivery date.’ The real delivery date is 18 march but they say from last 4 days today is the delivery date and changing the dates, and guess what? It’s still not moving!

To make things worse, they say if I cancel the order, I need to pay a cancellation fee—even though it’s their failure! How is this fair? Am I supposed to just wait indefinitely for a product that might never arrive?

I contacted Samsung support, but they’re useless and keep repeating the same scripted responses. This is unacceptable service from two big companies!

If you’ve faced similar issues with Delhivery or Samsung, comment below and upvote so more people see this!

#Samsung #Delhivery #BadCustomerService #ConsumerRights #India

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[Coolking4544]

C

Coolking4544
PARTICIPANT
March 22, 2025 at 8:55 am

It’s not out of the normal for orders to be delivered a couple of days late sometimes?

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[Swiftjagdish9808]

S

Swiftjagdish9808
PARTICIPANT
March 22, 2025 at 8:58 am

No. That’s deficiency in service and the customer has every right to be mad. He can wait out the delivery date and if the product is still not delivered then consumer court it is.

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[Manavpanther459]

M

Manavpanther459
OP
March 22, 2025 at 9:00 am

A couple of days late is one thing. No movement, no updates, and forcing a cancellation fee is a whole different level of bad service. Let’s not normalize incompetence

And for your clearance it’s been 5 days yet no proper updates from both this such fake giants

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[Nidhipanda42]

N

Nidhipanda42
PARTICIPANT
March 22, 2025 at 9:30 am

Try to register complaint on pg gram portal also send an email to samsung cc mentioning no action of delivery or update would Result in cancel order within 2 days and you are not ready to pay fee for that as it’s deficiency from their end. Ask chatgpt for fine tuned version of this

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[Brightshashank2531]

B

Brightshashank2531
PARTICIPANT
March 22, 2025 at 11:06 am

Make noise on Twitter and find senior people from customer support on LinkedIn etc and message them.

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[Megasagar68]

M

Megasagar68
PARTICIPANT
March 22, 2025 at 8:58 am

Mostly damage to box or contents. Visit the location if you can.

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[Prakharseeker34]

P

Prakharseeker34
PARTICIPANT
March 22, 2025 at 9:07 am

Ordered a micromax smart phone a few years(10years) back from flipkart. The delivery partner was delhivery. The worst online shopping delivery experience till date. Had to visit their local centre, still the product was delivered late.

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[Arohipanda989]

A

Arohipanda989
PARTICIPANT
March 22, 2025 at 9:08 am

Bhai abhi to laye hua bhi nahi aur aap legal sub pe aa gaye, patience sekho life mein

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[Vishnupanther1]

V

Vishnupanther1
PARTICIPANT
March 22, 2025 at 9:20 am

Tag them.on twitter. It works. Else file a consume cause against Samsung n ask for refund. Don’t accept delivery when it shows up late

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[Calmroma1232]

C

Calmroma1232
PARTICIPANT
March 22, 2025 at 9:20 am

Most probably they damaged the product during transit

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[Primeatharv4263]

P

Primeatharv4263
PARTICIPANT
March 22, 2025 at 9:48 am

Happened the same with me, my delivery was a week late. In my case they had another order to deliver nearby and they were waiting for that fridge to arrive. The product was at the warehouse which was about 8km from my home. They said that if I want I can personally go and collect from there at my expense but they will not be liable in case anything happens on the way to my home.

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[User_aa01733c]

U

User_aa01733c
PARTICIPANT
March 22, 2025 at 9:48 am

I ordered protein powder which was 10 days ago which was to be delivered on the 19th .However they were delaying the delivery from 3 days.So yesterday I called the delivery guys multiple times and he picked the call and said that it’s going to get delivered by tomorrow and I said it’s already late by 2 days.I told him I need my package urgently so he suggested that I visit the warehouse.
Fortunately the warehouse was 5 min walking distance from my home.So I went there and picked it up myself.
The problem is not with samsung but with Delhivery.Worst courier service ever.

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[Harshalmaster830]

H

Harshalmaster830
PARTICIPANT
March 22, 2025 at 8:02 pm

Bestie same scenes with me

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[Shagunhero556]

S

Shagunhero556
PARTICIPANT
March 22, 2025 at 10:13 am

This courier company is one of the worst in the world…I still don’t understand why Samsung is partnering with this shit company.

I also faced same with my television order. Then after multiple follow up with Samsung it was delivered.

Now from last 1-2 order they are assigning Blue Dart which is reliable company.

Please tag Samsung on Twitter and post complaint

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[Manavpanther459]

M

Manavpanther459
OP
March 22, 2025 at 11:11 am

Yeah i will do that

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[Mansitiger310]

M

Mansitiger310
PARTICIPANT
March 22, 2025 at 10:30 am

Delhivery is the worst delivery service ever .

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[User_fc561668]

U

User_fc561668
PARTICIPANT
March 22, 2025 at 11:11 am

Yes, they misplaced my parcel and doesn’t even have any retail customer service support. Avoid delhivery as much as you can

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[Fierceseeker4674]

F

Fierceseeker4674
PARTICIPANT
March 22, 2025 at 12:04 pm

Raise a charge back if you bought with credit card

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[Braveninja1446]

B

Braveninja1446
PARTICIPANT
March 22, 2025 at 1:25 pm

file case against them in consumer court and also file grievance in pmo portal

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[Indianguy6145]

I

Indianguy6145
PARTICIPANT
March 22, 2025 at 1:32 pm

Samsung support does suck horribly, even escalations don’t work. I decided to completely phase out Samsung products.

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[Manavpanther459]

M

Manavpanther459
OP
March 22, 2025 at 2:15 pm

https://twitter.com/shahbaaz1925/status/1903449640092995713?s=46&t=gpX7PB8xT7vYxBAi9pz1fA

Guys i have tweet regarding this issue please show support

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[Silentharsh4419]

S

Silentharsh4419
PARTICIPANT
March 22, 2025 at 4:15 pm

Delhivery has veryyyy poor service. A parcel I was supposed to receive on 19th March hasn’t been delivered yet. And it is lying in my city since 19th March but no one cares it seems.

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[Alphashivam6548]

A

Alphashivam6548
PARTICIPANT
March 22, 2025 at 7:17 pm

Delhivery should be banned, I’m amazed how they can be so consistently bad and still have a business

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[Quickankit9707]

Q

Quickankit9707
PARTICIPANT
March 22, 2025 at 10:26 pm

Same happened with me, in my case it was Food processor. I gave them 2 days post that I called and said going to police station for fraud case filing got the delivery within 3-4 hours. Some issue with packaging was the reason of not delivering.

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