- This topic has 8 replies, 6 voices, and was last updated 1 year, 3 months ago by
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MI brought a new house at Gandhinagar. I was looking for an interior designer and came across Livspace Gandhinagar outlet. I went over there and discussed my requirements. I told them thatmy Budget is 12 to 14 lacs INR max. We had a brief discussion and after all the discussion they proposed me that they will fulfill all my said requirements in 13.44 INR lacs which may vary by 10 to 15% while designing phase as some design may cost more.
They told me to start the work I have to pay 10% amount of the total project value so I paid 1.5 lacs rs in 3 installment within tow days. I paid 50k Rs by Credit card and 1 lac rs in cash. They have given me the receipt of all the three transactions.
As I have paid initial amount, we started with the designing phase. While selecting the designs for rooms and kitchen they were kept saying that this will not come in our budget and it will increase overall amount so We selected very minimal and simple designs only. However, when first 3D design came they told me thst this will cost 17 lacs INR which is much higher than booking amount. Being an middle class man, It was completely impossible for me to handle increase this much in my budget. So I told them it is better we will not take any service from Livspace. Then they offer me same feature at 14.50 Lacs INR and I was completely in shock like how they are going to manage same quality and everything by reducing almost 3 lacs.
So decided to cancel my project. I asked them to cancel my project and to give my booking amount back. Now, they are not giving it back.
They haven’t provided any service yet and blocked my money for the last two months.
Can anyone help me on this legally, how can I get my money back and what should I have to do for it?
NOTE: I have all the proofs of figures that I have mentioned above.
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UI have a similar case with Livspace with no respite for the past two months.
After the free consultation- I have paid 25k booking amount on the promise of refund if cancelled within 48 hours and a 30% discount offer valid if I booked on the same day. Site visit and timeline discussion happened on the same day followed by booking. Next day, I had to cancel the booking as the timelines and estimate didn’t work out and even before the design phase. I raised a cancellation request and for the past two months and after umpteen calls and numerous calls – zero updates from the status of the cancellation. Everytime I spoke to an agent, I was told I would receive an update with an hour or day but never was there an update email or call. I am a bit skeptical of the legal route, but now inclined to take this option. Any guidance on this please? -
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