- This topic has 3 replies, 2 voices, and was last updated 1 year, 3 months ago by
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HHello everyone,
My dad runs an online brand and had been working with an online ad agency for about a year. They promised organic sales, but we later discovered they were running a scam.
Here’s what was happening:
The agency would bring in customers, making it seem like we were getting a return on investment.
They took money from us for “sampling” products.
Instead of generating genuine sales, they advertised our products at very low prices and asked buyers to send a delivery screenshot in exchange for a refund.
The agency made money by taking a percentage of these fake sales.
As a result, we weren’t getting any repeat customers, and our brand was being misrepresented.
We uncovered this scam after tracking everything, noticing suspicious ads, and receiving an accidental email from someone claiming a refund. We now have solid proof, including:
Conversations with the agency owner
A recorded video confession where they acknowledged these tactics
We want to take legal action. Should we approach the consumer court for this, or would we need to take the traditional legal route, which might be more time-consuming? Any advice on the best way forward would be greatly appreciated.
Thanks in advance!
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BHi, lawyer here based in Delhi.
Since the service was availed for a commercial purpose, such as promoting a business rather than for personal use, the consumer court is unlikely to have jurisdiction. The appropriate course would be to proceed through the regular civil and criminal legal channels.
From what you have described, there appears to be a clear case of misrepresentation and deception. You are within your rights to seek compensation through a civil suit for the losses suffered, including harm to your brand and lost business opportunities. At the same time, the conduct of the agency may amount to criminal wrongdoing. The recorded confession and the evidence of fake transactions suggest a pattern of dishonest conduct that warrants a criminal complaint as well.
It is advisable to begin by sending a legal notice to the agency. This helps lay the groundwork and sometimes leads to a quicker resolution.
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HWe have a video proof of the owner in front of us confessing to every single detail I have mentioned. That could count as very solid evidence right?
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