Swiggy charging more than stated price?

[Swiftsamita6920]

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Swiftsamita6920
PARTICIPANT
March 28, 2025 at 12:08 pm

I’m a foreigner and have been using Swiggy to order food etc, I pay with an international card which has no fees when paying in INR.

The amount on the bill shown by Swiggy at times is different to what is charged to my card, I mean it’s not that much. At times just 10-20 rupees. But they simply won’t refund and say it’s because I’m using an international card.

I have placed several orders and maybe 10 out of 30 I have been charged some extra few rupees. But on the rest of the orders I have been charged the correct amount.

How can I escalate this, is this possible?

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[Silentsuhani990]

S

Silentsuhani990
PARTICIPANT
March 28, 2025 at 12:14 pm

Elaborate please. So you see a value on the swiggy app, say 100 bucks, for whatever you’re ordering.
You put in your bank/card details and it takes you to the bank’s payment page. Do you see 100 bucks or more than that? If it’s more than 100 bucks, then your bank is charging you a conversion fee

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[Alphabro1965]

A

Alphabro1965
PARTICIPANT
March 28, 2025 at 12:19 pm

Is the card issued by a bank in India or some foreign financial institution ?

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[Swiftsamita6920]

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Swiftsamita6920
OP
March 28, 2025 at 12:36 pm

It’s revolut. So foreign bank card.

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[Ashishmaster940]

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Ashishmaster940
PARTICIPANT
March 28, 2025 at 1:52 pm

Ask the bank about forex charges 

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[Braveseeker242]

B

Braveseeker242
PARTICIPANT
March 28, 2025 at 12:34 pm

Register complaint on NCH app and PG portal

Post on Twitter and tag swiggy.

Avoid using these online apps unless it’s last resort

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[Aniketstar709]

A

Aniketstar709
PARTICIPANT
March 28, 2025 at 3:59 pm

It’s your financial institution charging fees. Swiggy is getting the stated amount

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