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WHi everyone,
50k were stolen from my father’s bank account in SBI through cloned ATM. Bank employees are asking us to prove that my father didn’t withdraw the money himself, or has he shared the card details.
it was from my father’s pension account and he didn’t use the card a lot. i’ve filed FIR but there’s no update from the police.
What should I do ?
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UCheck if you have received txn alert (SMS/E-mail), SBI is totally shit with the alert, sometimes it comes and sometimes doesn’t.
There you fill find ATM number/code, ask SBI to check CCTV of the same, it will be proved that an unknown & unauthorised person has used the card.
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Wi did share everything, mails and transaction number, Details of the ATM from where money was stolen.
We got the card blocked as soon as we got to know about theft.
I have a day job, working mon-sat, haven’t been able to visit the bank, so the employees keep confusing my father saying you didn’t report on time, you must have shared details etc.
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USee, this should be investigated, not reported on time? When should it be reported? Before txn or what, do we get dream that fraudulent/ unauthorised txn is going to happen ? You reported on the same day, right? It’s all right. You could have blocked the card yourself or contacting to …1109.
You haven’t replied the last part of my comment. Take this matter up, don’t just interact with your branch.
P.S: You haven’t even disclosed required data like dates and all that which is not that private or prone to some risks.
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Wthey kept saying there’s timeline to report such transactions like 3-10 days, we reported within 24 hours of the transaction, but they said you should’ve reported branch separately, the customer care never informed us though. (filed report with customer care )
this happened in the first week of march 2025, and father hadn’t used his card since January i think.
i found out that we can go to RBI and/or consumer court for this. I’m not sure where to go first.
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UAs if branch has separate team for this & branch gonna pay, if reported, lol?😂
You have reported to normal CS level 1? SBI has separate team, for fraud/unauthorised txn. Have you received any ticket/ complaint ID? You need take follow up with the SBI as well as Police. Haven’t you found where the unauthorised txn took place at which ATM & its location?
1st RBI BO then Court.
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