Urban Ladder Refusing to Update Email – Claiming It’s “Impossible”

[Adityathinker107]

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Adityathinker107
PARTICIPANT
March 29, 2025 at 1:44 pm

I recently contacted Urban Ladder’s support team to update the email address linked to my account, but they told me it’s “impossible” due to policy restrictions.

I still have access to my old email, but I want to change it to a new one for convenience and security reasons.

This seems unreasonable since most platforms allow email updates with proper verification.

Has anyone faced a similar issue with Urban Ladder or other platforms? Any advice on how to escalate this?

Would appreciate any insights. Thanks!

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[Supersajal3006]

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Supersajal3006
PARTICIPANT
March 29, 2025 at 1:51 pm

Create another account in urban ladder with your new email and close or stop using the existing account. I guess they are not able to change it because email ID may be their unique customer ID! poor design but its not rare in older systems.

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[Adityathinker107]

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Adityathinker107
OP
March 29, 2025 at 1:58 pm

Hi thanks for your response.

I had a call with them regarding creation of a new account. However they clearly said it’s not possible for them to move the order history associated with it. My fear is if I delete my old account and there’s some issue on the furnitures, will they provide the appropriate support?

Also, there’s no option to delete account. Do I have the legal right to ask them to delete account?

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[Alpharajesh8746]

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Alpharajesh8746
PARTICIPANT
March 29, 2025 at 2:24 pm

Keep the old account for archive purposes and start using the new one with the new email id.

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[Supersajal3006]

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Supersajal3006
PARTICIPANT
March 29, 2025 at 3:27 pm

Print all the invoices and keep it with you for the past orders. Order history is not important, but the invoices and warranty mentioned need to be saved as PDF or physical copies.

Don’t delete the account as you have access to the other email ID, Let it be.

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