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RI ordered a Soundcraft digital mixer (price- 68300) from the seller OCEANWAVES on 27th of February on amazon and received the package on 1st march.
As i was not at home my brother received it, I asked him to send me pictures of the package by opening it just to check if the package was in good condition or not and to my surprise it was a Numark Dj controller which costs around Rs.10000. I immediately applied for exchange on amazon on the same day and they Scheduled my return pickup for the next day itself (2nd march 2025).
My product went through their verification by the return agent and it was received by the seller on 6th march 2025, and it was notified that my refund would be initiated within 5 days since exchange was not available for my product.
Then when i checked my refund status on 11th march 2025 (5 days after) it showed that it has been delayed till 15th march, i contacted the customer service on 13th march regarding the same and they said they have raised a complaint again and my refund would be initiated within 5 days.
Today (19th March 2025) I again contacted customer service to ask for the update regarding my refund and to my surprise another agent who didn’t had my case responded by saying that they did investigation again and found out that correct item was delivered to me and i returned them a wrong item.
This is the first time it’s happened to me, The moment i received the wrong item I had a gut feeling this was going to happen. I am shattered and in stress for the past 3 weeks regarding this. I placed my trust on amazon the most out of all the other commercial sites. I am a student and I was asked by my Religious institute to order on their behalf, it is not even my money, I hope someone could help me out with this.
I hope someone from Amazon india or Oceanwaves would notice this and address this issue promptly.
Order details:
Item ordered – Soundcraft ui24r digital mixer Rs 68300
item delivered – Numark party mix dj controller Rs 10000TL;DR: Amazon delivered the wrong product (Numark party mix Dj controller) instead of Soundcraft ui24r digital mixer. Seller Oceanwaves Limited refused to provide a replacement or refund. Facing a significant financial loss as the cost of the delivered product is much lower than the one I purchased. Beware of Amazon and OCEAN WAVES and be cautious when dealing with them. Disappointed with Amazon’s customer service response. Seeking advice on how to escalate and resolve this issue.
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CCheck edit section in my post- https://www.reddit.com/r/LegalAdviceIndia/s/cGQE72qsaF
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Rsame i added ss of my seller’s reviews and this entire month it has gotten reviews of sending wrong item to the customers, i hope they can resolve this
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RSorry i don’t have the mobile app so didn’t get the notification. On 19th, I filed my complaint on national consumer helpline and mailed the amazon grievance team. Got a follow up email the next day (20th march) from amazon executive relations team saying that the matter is under investigation with the carrier and the investigation team may contact me for inquiries before 25th march.
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RNope, they only have one response to the issue “we did investigation and proved that we sent you the correct item and you returned an incorrect item”. even the seller stated that they received the return and they are not holding back on refund still amazon is not ready resolve this issue. Luckily i have some lawyer friends so moving ahead with legal notice.
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CCheck edit section in my post – https://www.reddit.com/r/LegalAdviceIndia/s/cGQE72qsaF
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BYou have ordered expensive product you should have made uncut video record of unboxing have you clicked any pics of it then you can file a case in consumer court and you escalate it to higher authority in Amazon
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SAlways when the costly product gets delivered, record video of its unboxing with all the details visible.
Now in this case, if the order is paid through a credit card, collate all the evidence and file for charge back, otherwise file case at consumer court
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RSadly this was paid from my debit card. I have all the evidence as the pictures while unboxing, the video of returning the same item to the return agent and call recordings i had with amazon customer service
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SFormer Amazon employee here. Here the game is played by the seller and the guy who investigated the case.
Twitter pe dhindora peeto first thing, if that doesn’t work ask the CS executive to connect your call to their supervisor or manager. Most likely that will solve if your account didn’t had any sus activity before.
Last thing, if anything isn’t working. File a complaint in consumer court.
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UEven with the unboxing video, they will deny the return unless you go to consumer court. I’ve been in the same situation. They sent the wrong size twice. The first time, they denied the return, so I had to escalate it to ECR, and they accepted the return.
Then, after a month, I ordered again, and they sent the wrong size again. This time, I made an unboxing video, but they still denied the return and refund, claiming they sent the correct size, and even threatened to close my account. I contacted both the leadership team and Coblue Retail.
Later, out of nowhere, I received an email stating that they had investigated and accepted my return. The item was picked up the next day, on March 3. However, on the status page, it now says, “Item likely lost in transit.”
Amazon has become a lost cause with frequent issues, and they keep blaming the customer instead.
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UI have contacted them, and they said they need 4 days for investigation, with today being the last day. But, I’m not sure if they will keep me in the loop for another month and then give me a bogus reason not to issue a refund.
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UI just contacted them, and they said that, as per their investigation, they will refund the amount, and it will be reflected in my balance within 4 hours. But, I have not yet received any confirmation.
Edit : refunded
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