- This topic has 20 replies, 4 voices, and was last updated 1 year, 2 months ago by
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BTransferred an amount to wrong number through UPI, contacted that person now he is refusing to return the money.
Things which I did:
1.Contacted the customer service of my bank filed the complaint , they said it might take upto 35 days.
2. Then went to police station they contacted that person but his phone is switched off now.
3. Contact 1930 and filed the complaint.Is there anything else am I supposed to do also will I get my money back?????
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ISuch mistaken UPI transactions are not easy to undo, especially since most people do not use their bank’s UPI or the BHIM UPI application, but rather third-party applications. This gives banks another excuse not to help.
The official procedure is as follows:
1. Submit a written complaint to your home branch as soon as possible, including all relevant details.
2. The bank will then attempt to place a lien on the amount in the receiver’s account by contacting their home branch/bank, preventing the receiver from using the funds.
3. The receiver will be contacted and asked to give consent to reverse the transaction.
4. Only once this consent is received and verified can the transaction be reversed.This is why the process may take up to 35 days.
The receiver is absolutely within their rights to refuse, and beyond placing a lien, there is little you can do about it, especially if the receiver has withdrawn the cash before anything could be done.When you entered the UPI PIN, unless you can allege and prove some kind of fraud, you effectively took responsibility for the transaction.
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BPolice told me to contact 1930 they told me the amount is on hold they sent me link asked me to fill it and to the police station and file the complaint
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I**I could be wrong**, but I am not sure if a 1930 complaint would work here. The receiver has not committed any fraud, and there would be no signs indicating such.
The complaint is more likely to be marked as resolved/dismissed.It is important to raise a complaint promptly through an appropriate mechanism in order to have any real chance of recovery.
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IThe actions are mentioned in the first comment.
The crucial part is having an agreement with the receiver to consent to reversing the transaction; involving the police is not exactly conducive to that.Imagine yourself in the receiver’s place; someone sends you money and instead of contacting you politely or better yet, going through the appropriate banking channels (especially considering the existence of charge-back scams), they file a cybercrime complaint against you and involve the regular police.
Would you now amicably agree to help them?
Especially when you face little to no repercussions if you choose not to?-
BI have clearly written in my post that tried contact that person he is refusing to give the money back and also was talking very rudely to me.
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IYou mentioned that you made the police contact the person as part of the steps taken.
You need to take into account that scams are everywhere, and both banks and authorities regularly issue warnings about them. The person probably thought that even the police were fake/scammers and thus chose not to cooperate.
In the event that the person maliciously intends to keep the funds, that is indeed unfortunate. However, the steps remain the same. Since it involves transferring money out of his account, the bank would need his express consent.
Without that, the most you can hope for is a lien on his account, but even that does not guarantee the return of your money. -
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JCalling 1930 or cyber case is completely wrong here. The TAT for UPI chargeback case is 35 days, that’s why bank told you it might take 35 days, but even after 35 days it’s not sure that the case will be resolved let alone in your favour. Most of the times the Beneficiary’s bank reply that the person couldn’t be contacted and the case gets closed. One more option you can try is to give indemnity bond a long with your application and required documents to your home branch and ask them to provide indemnity bond to the beneficiary bank for the reversal . Most of the banks do reverse transfers based on indemnity bond.( which banks are involved?)
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BI went to police station the police officer gave me his number and asked me to contact me on Monday.
I would have gone to bank but today is 4th Saturday so it’s holiday .
Mine is federal bank, I don’t know about other person.-
JVisit your bank on Monday and meet the service / operations manager there tell thek you’re willing to give indemnity bond , ask him to talk to to the branch manager of other bank to do the needful on the basis of indemnity bond. …. I could have helped if it was SBI
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