URGENT!! sister stuck at heathrow

[Desistar6076]

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Desistar6076
PARTICIPANT
April 5, 2025 at 5:13 pm

Hi everyone,

I’m seeking urgent advice regarding an ongoing travel issue my sister is currently facing with British Airways. Here’s the situation:

* **Flight Details:** She had a business class ticket on a British Airways flight from Chennai to Washington, with a connection at Heathrow.
* **Downgrade:** At check-in in Chennai, she was downgraded to premium economy due to overbooking and was only offered £200 compensation.
* **Cancellation:** After arriving at Heathrow, her connecting flight to Washington, D.C. was cancelled. The airline has now rebooked her on a flight scheduled for Tuesday, even though she needed to be in DC by Monday. For context, she was originally supposed to reach DC by Saturday (today) 8 PM IST.
* **Additional Issue:** To complicate matters, the food served on her Chennai-to-Heathrow flight has given her food poisoning, leaving her with an upset stomach.
* **Current Situation:** The situation is present and ongoing. The airline has provided accommodation for her while she waits for the next flight, but the delay and the downgrade have significantly impacted her plans.

I’m looking for advice on the following:

1. **Securing an Earlier Flight:** What steps can she take to secure an earlier flight to DC given her urgent business commitments?
2. **Compensation & Legal Rights:** What are her rights in terms of compensation for the downgrade, cancellation, and the food poisoning incident? Specifically, does EU Regulation 261/2004 apply here since the flight was operated by British Airways and involved a European hub? Additionally, are there any other consumer protection laws or measures she can invoke?

Any guidance, personal experiences, or advice on legal avenues would be greatly appreciated. Thanks in advance for your help!

Feel free to ask if you need more details.

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[Mehultiger104]

M

Mehultiger104
PARTICIPANT
April 5, 2025 at 5:35 pm

I personally have received the UK 261 claim and she will certainly receive it. Though it would only be around 55 to 60k

If she needed an earlier flight, she had to fight with the BA staff at T5 before clearing immigration. They would have rerouted her via ACA, UA, AA, or any carrier going westward.

The only way forward is to get on a call with BA and get an earlier ticket.

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[Desistar6076]

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Desistar6076
OP
April 5, 2025 at 5:47 pm

Thank you !!

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[Ashishmaster940]

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Ashishmaster940
PARTICIPANT
April 5, 2025 at 9:28 pm

At the end file complaint in air sewa

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[Urbanshailendra5033]

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Urbanshailendra5033
PARTICIPANT
April 6, 2025 at 12:37 am

There are 3 airports at DC. Check if they can rebook to one of the other 2 on an earlier flight

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[Superravindra2858]

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Superravindra2858
PARTICIPANT
April 6, 2025 at 6:33 am

Reagan does not get international flights, Only IAD and BWI

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[Abhishekwolf133]

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Abhishekwolf133
PARTICIPANT
April 6, 2025 at 5:42 am

Try airguru.app

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[Superravindra2858]

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Superravindra2858
PARTICIPANT
April 6, 2025 at 6:34 am

She should take immediate action that 200 GBP is nowhere the right compensation from Business to Premium economy

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[Raghavguru388]

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Raghavguru388
PARTICIPANT
April 6, 2025 at 7:23 am

Oh yes! The British airways the usual culprit.

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[Anyawolf941]

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Anyawolf941
PARTICIPANT
April 6, 2025 at 11:36 am

Go over to flyertalk, they have dedicated British Airways group and are really knowledgeable

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