- This topic has 20 replies, 17 voices, and was last updated 1 year, 2 months ago by
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CLast Friday, My Blue star AC got delivered which I had bought from Vijay sales. While installing the Outer AC he slipped and the outer ac fell too. There has been few small cracks around the bins and the technician assured me that it is normal nothing is damaged.
I asked him to write it on invoice that the damaged is caused by you and it will not be an issue in future during the warranty time. He said, the invoice will be generated from the office and they will mention it. But they didn’t mention this and when I asked them to do they stopped responding.
I went to vijay sales to file a complaint for replacement and today I received a call where all the managers from bluestar, vijaysales was on a conference call telling me that “Apka technician gira hai, AC nahi giri hai. Wo ache se chal rahi hai. We can’t give any replacement because the product is fine”.
They are sending a technician tomorrow for checkup but I don’t trust them now, what if there is any internal damage which can cause a major issue later and how would I know if the technician is being honest with me.
PS- It is fell from a 6-7 feet height and I also suspect that the technician guy was drunk that why he got slipped too but I have no proof for it.
1. What can I do to get refund from them. I have a photos of damaged ac, whatsapp chats with the bluestar service guy regarding the incident.
2. I have paid money using hdfc credit card, Is there a way I can reach out to them to stop the payment unless they replace the product?
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HDid you take photos or videos of the damage after the outer unit fell?
Apart from photo / videos, it is important to communicate with the company in writing. If they send technicians, they will prepare reports etc., and without written communication from your side explaining the situation, the evidence may work against you.
If you have done both—documented the damage and communicated in writing—that should be sufficient to support your case. Additionally, if the product is still within the warranty period, the company may be obligated to repair the damage, regardless of the circumstances.
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S> without written communication from your side explaining the situation, the evidence may work against you
It’s important to document everything as best as you can for your records. Indian businesses are major arseholes when it comes to customer support. Remember what Mahindra did to the guy who complained about their support and quality because he didn’t have any documents (which the company doesn’t provide)
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EThe best way would be to initiate a charge back with your credit card, attaching the screenshots and communication. Be clear that the product is not in new condition due to faulty installation…to prove it is damaged will be difficult as the AC is working
One of the potential solutions would be to ask Blue Star / Vijay Sales to commit to cover accidental damage to the product for the period of warranty. That would take care of the concerns of both parties.
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BVijay sales has nothing to do with it. Once sold and delivered their job is done. Culprit is Bluestar as its their technician who is at fault. You should target Bluestar. Escalate the issue to their top management via Linkedin. Put the credit card transaction on dispute as your transaction was not complete till its installed and you have proof that its their technician who is at fault.
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MNAL afaik credit card dispute won’t work because the actual physical product was delivered to OP. It usually does not cover “services”.
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CShould have immediately taken the tools from the technician, something similar happened to me with my water purifier where the technician bent the electrical board while replacing filter.
I took his bag and put in my room and locked it and told him, he will get it back when he comes and fixed the board.
Did so in two days.
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PIs it the compressor or AC unit ? Both of them are completely covered under a warranty .
I also bought two ACs recently and the installation cost is a total scam ..End up shelling 5k and 7 k , beam cutting , copper wire and all the nonsense around it ..
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CTrust me.. this never happens with panasonic lg or Samsung… we had a bluestar ac which stopped working with multiple errors… called technicians multiple times and paid lot of money… never repaired and nothing.. and from then whenever i raise ticket they auto close it… i gave up and bought two panasonic and one LG AC and their customer service is great
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