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UA friend and client sued NoBroker in Consumer Commission over a failed property transaction – and WON.
Here’s how it all began…
This friend (later became my client) wanted to buy an apartment in Bengaluru. I’m gonna refer her as Buyer here.
Seller is settled in the USA.
Buyer hired NoBroker’s “Property Legal Services” package for around ₹35K so the transaction could be handled smoothly.
Instead, NoBroker’s own Relationship Manager (N-RM) ended up frustrating the seller so much that he cancelled the deal entirely.
**Why?**
Because despite repeatedly being told:
• To communicate over email, or
• To fix a time before calling…the N-RM kept randomly calling the Seller at unannounced hours expecting instant responses.
Anyone dealing with NRI property transactions knows this is the fastest way to irritate a Seller.
After the deal collapsed, the Seller agreed to refund the token amount directly to the Buyer.
She shared bank details.
But then NoBroker stepped in and asked the Seller to transfer the money into NoBroker’s own bank account through a payment link sent over email.
Buyer had never authorized NoBroker to accept or demand payments on her behalf.
Naturally, both the Buyer and the Seller got suspicious.
But since the deal fell through for no fault of my Buyer or the Seller, the Buyer asked NoBroker to refund the price of the package purchased by her since the deal itself collapsed due to NoBroker’s conduct.
Initially:
“Yes ma’am, refund possible.”Then:
“₹17K already paid to advocate for due diligence.”Then Finally:
“No refund at all. Services already rendered.”Mind you, my friend was in her last trimester when all this happened.
So, we filed a case before the District Consumer Commission, Bengaluru.
The Commission basically asked NoBroker:
\- If ₹17K went to due diligence… what happened to the remaining amount?
\- What other services did you actually perform?
\- … And if there was no deficiency, why did you earlier offer refund?Any lawyer who has practised before DCDRC 1st Additional Bench will know that the Bench is strict in its questions.
It will be sufficient to say… the Bench wasn’t pleased with NoBroker harassing a pregnant lady in her third trimester, making her run after them for a refund they promised.
Ultimately, DCDRC ruled in favour of my client and ordered –
refund with interest + compensation + litigation costs
—————————A lot of people assume these large prop-tech companies can’t realistically be challenged.
That’s not true.
If you properly recorded the emails, WhatsApp chats, payments, etc. Courts and Consumer Commissions can be extremely effective.
PS: we were able to wrap this case up in less than 10 months.
For the curious minds, you can read the judgment by visiting the website **e-jagriti.gov.in**, click on judgment and type the Case Number – **DC/AB3/525/CC/416/2025**
Stay vigilant, Stay Protected!
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UAll their services are bad.
They make so many unnecessary calls but when it’s really required they won’t.
I had similar experience with one resale transaction and worst experience with their movers and packers. -
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HThey scam 100 people and refund 1 person filing a case. Still a win for them. We need USA style class action suits which can bankrupt such comapnies
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UActually there is a provision for class action suit. But for that we need people who have suffered from them, come out and be willing to sign on the complaints and appear once before the DCDRC.
Can’t blame people here though. Who would have the time or the bandwidth to go after them for 10-15k, and pay the lawyer’s fee too? This is what these service-tech companies exploit.
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