Zara Rejecting my Refund Claim

[User_d9ca6362]

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User_d9ca6362
PARTICIPANT
February 15, 2025 at 11:34 am

Hello everyone. I have collected my order from a Zara store in Bangalore and that order was opened at the billing counter by their team itself.

Me and their team noticed that one item from the order was missing hence they called their toll free number and helped me in raising a complaint stating that either I will get a replacement or a refund.

This happened at Jan 4, 2025 and today is Feb 16, 2025. Every-time I ask them to check with their store team they respond with a standard message rejecting my claim.

How it is possible when the package was opened at their billing counter and their team acknowledged the mistake but my claim is getting rejected even after they have checked the recording of the same day!

The item is worth 1500₹ only but the audacity of this brand rejecting a right claim is making me furious!! Please provide the right advice to handle this situation.

Peace

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[User_387292c0]

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User_387292c0
PARTICIPANT
February 15, 2025 at 11:54 am

Lawyer here

Email them, a formal complaint, stating everything that has transpired till date and you would take legal action on the company if they fail to respond within 7 days from the date of receipt, and also provide refund or send the missing item to you !

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[User_d9ca6362]

U

User_d9ca6362
OP
February 20, 2025 at 2:54 am

They don’t have email as their support channel. I have conveyed this to them over a recorded call that I will take legal action. Guess I don’t have choice but to raise a complaint in consumer court.

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[User_387292c0]

U

User_387292c0
PARTICIPANT
February 20, 2025 at 3:46 am

First Send them a legal notice. After which you can file a complaint.

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[User_d9ca6362]

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User_d9ca6362
OP
February 28, 2025 at 12:39 pm

How I send a legal notice?

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[Cleverfalcon3655]

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Cleverfalcon3655
PARTICIPANT
February 15, 2025 at 12:30 pm

I bought shoes from them and within one month their stitches got damaged and they said they will not do any warranty claim.

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[User_d9ca6362]

U

User_d9ca6362
OP
February 20, 2025 at 2:52 am

Yeah, they don’t care 🤷🏻‍♂️

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[Desishark6045]

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Desishark6045
PARTICIPANT
February 15, 2025 at 3:01 pm

First step you have to escalate in social media in instagram or twitter. Just make a comment under their most recent post regarding your issue. Social media team is more proactive in solving such issues than regular customer care

If still no favorable response then, quote the complaint number and file a complaint in consumer court online. you dont need a lawyer for that. But the complaint number and any communication between you and company has to be attached

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[User_d9ca6362]

U

User_d9ca6362
OP
February 20, 2025 at 2:51 am

Thank you. I will raise the complaint. Because they are providing the same response on email and social media.

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[User_5a1db3c5]

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User_5a1db3c5
PARTICIPANT
February 28, 2025 at 12:37 pm

Hi! Did you get any response? I am in same situation 🤦🏻‍♀️

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[User_d9ca6362]

U

User_d9ca6362
OP
February 28, 2025 at 12:39 pm

Nah, they are acting like it’s my mistake

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[User_d9ca6362]

U

User_d9ca6362
OP
April 15, 2025 at 1:41 pm

I have got the refund finally! This was pending since 4th Jan 2025!

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