- This topic has 49 replies, 35 voices, and was last updated 1 year, 3 months ago by
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UHi everyone! I had booked a ticket for “feeding india concert by dua lipa” on 29 august 2024.
The ticket cost me ₹10,689 and i made the payment through phonepe. Amount was deducted from my bank acct as well. However, I didn’t get the ticket.I raised the issue to the event support team and i was told that the money will be refunded within 3-7 business days. It has been 5 months and i still haven’t recieved my dues. I have raised the issue on numerous occasions to event support team, zomato and my bank and even national consumer helpline website . All of them seem to be just passing the ball in each other’s courts. Zomato customer executive once asked me to show last 6 months my bank statements claiming that the amount has been reverted. I obviously refused. But sadly, i have been robbed off my hard earned money.
My workplace doesn’t have the luxury of good cellular network and hence it is not possible for me to persue the case. I have transaction id and other screenshots for proof.Currently i am at my hometown and i want to get my money back.
I don’t know how to go about this, would really appreciate it if someone can just guide me.TLDR – zomato scammed me for 10k in the name of dua lipa concert , didn’t even give me a ticket and putting the blame on my bank. I don’t usually stay in cellphone network zones.
I have about 15 days right now. Please guide if you can -
UMaybe it got credited in your account or CC. Just check it once. You know the amount to look for in statement.
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UFrom what I’ve experienced in the past 5 months, they are just trying to avoid it. Giving different replies everytime.
1st- they said payment had failed then i showed transaction id
2nd- they asked me to contact bank
3rd – bank told me that transaction was through
4th- money will be refunded in 3-7 days
This loop kept repeating until i got furious one day and then they asked me to share my bank statement.
I just want to know if there’s any legal way to go about this-
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LIf they have refunded your money, the reference number should be there. Ask them the reference number. Also if you had multiple bank accounts on PhonePe, did you pay from the default account? If you pay from other account, the refund might come to the default account. I suggest you to collect all the proofs you have. Scrutinize default account and pay account statement in case they are different from the date of deduction to next 14 days.
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LIt’s entirely possible that Zomato issued refund. But bank didn’t credit it to your account. As per their claim that they have refunded your money. So they should share the reference number with you. The reference number is the key to your refund. Push them even harder to get it. It’s not easy to win against corporates, but it’s possible. I won against Samsung. Zomato is not even 1% of Samsung.
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UNice joke but an advice would be appreciated.
Stocks ne bhi laga rakhi h bro. Mind fuck ho rakha hai literally -
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UEmail your entire episode with proofs to enterprise@zomato.com
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CJust to start with, did you ask for a refund reference number from them to get this tracked/checked at your bank’s end.
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UThey themselves are asking me to send my statement of account. If they had any reference number. Why would they ask me?
I had given them all the details of the transaction from my end -
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UMake a complaint through Ombudsman.
After that if your bank says , we don’t have your money
Ask them for NPCI document of your transaction.Send it to Zomato via mail or complaint and tell them to refund your money otherwise you will take legal action against them. As you already have a proof as NPCI doc
Happened to me once. I resolved this way.
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UYou can just yt it. It is a RBI regulated online complaint service
[Here](https://m.rbi.org.in/Scripts/Complaints.aspx)
You can fill your details about the complaint and give the screenshots as proof etc
Edit: Let me be clear, it is a complaint against the bank. I did it coz the merchant said they reverted the money, which I found was not true.
Eventually I got that npci doc as a proof which helped me pressure the merchant and also helped threaten them to go legally.
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UZomato events or zomato districts is a horrible service. Because they suck at customer issue resolution. If it works for you its great. But if something goes wrong then you are *ucked . Because the support executive will be helpless as it seems they dont have any control on anything. They are a glorified black ticket agent that used to stand outside theatres back in 90’s .
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QSimilar case. Paid via Mobikwik UPI, amount got debited, txn failed and refund never received.
Mobikwik says go to bank, bank says go to mobikwik.
Well, turns out you can raise a chargeback request to your bank (email the nodal officer if branch mfs don’t listen)
Also, you’re eligible for ₹100/day of penalty to be paid by the bank.
Happy to help if you need further help.
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UCopying from a different thread
Litigative approach
File a complaint against both Tata Neu and Taj under “Unfair trade practice (Section 2(47))” and “Deficiency in service (Section 2(11) of the Consumer Protection Act, 2019)”.
First, file consumer complaints online. Then, you will have to wait for one month. If they don’t respond, file them physically and watch them run.
I got this on Nobroker, they even compensated me with an extra 5K
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QSimilar thing happened to me, for a ticket cancellation they sent out a mail on 11th Feb that refund has been processed and will reflect in account in 5 to 7 working days. I mailed them again on 22nd then they started replying with it will come in 2 days, 3 days and that they have escalated the matter and will revert back in a few days.
After multiple followups I got frustrated and lodged a consumer forum complaint and sent district/zomato a mail stating the same and also mentioned that I believe they had no intention of returning my money and just sent out a mail on 11th Feb hoping customer will not track the refund in account.Then immediately I got a call and the lady said they had some issues with the last refund transaction and have reprocessed the refund now and I got it in my account the next day.
I still believe that they had never actually refunded the transaction on 11th Feb and were just telling lies.
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DI suppose a legal notice to zomato will do the job because any company doesn’t want to go through the hassle of a legal battle which clearly lies in this case.
Please don’t hesitate in sending a personal message for any further assistance in the matter. I am an advocate and assure you complete assistance in the matter. -
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UGive them the bank statement.
I had a similar case where a refund of 2000 was to come from Apple for prebooking amount for my iPhone (I got it in Sep 24).
I bought the phone elsewhere and asked them to refund the prebooking.After 2 months of back and forth of them saying they have refunded and me saying they haven’t, they asked for a 6 month bank statement as proof. I gave them the statement and they pointed out the exact date and time when the refund was issued in my statement only and I ended up looking like a fool
Learn from my story – 1) Send them your statement, its okay. 2) Check it first thoroughly before sending
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Usocial media, tag the, Consumer laws in india is shit and sadly tagging them on social media on twitter usually works. If not tell the bank the transaction is fraudulent. Also zomato wanted your bank statements, go to your bank and ask a represetitive to be in contact with them to prove your money has not been reverted. And if you want to persue it legally, then consumer court, you might even get more
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