Payment Deducted but Order Not Placed: Seeking Resolution

[Cleveryogesh8911]

C

Cleveryogesh8911
PARTICIPANT
March 31, 2025 at 11:00 am

On March 20th, I bought a product from a website of a small merchant. During the payment, the money was taken from my account, but the **order didn’t show up on their website**. When I contacted the merchant, they kept saying **they didn’t receive the payment** (I’m not sure if they checked properly). I emailed **NPCI’s dispute redressal team and my bank(JIO Payments Bank) to confirm the transaction,** but I didn’t get a reply. I also contacted the **UPI app(POP)** I used for the payment, and **they said the payment went through**. They mentioned it should be refunded if there was an issue, but it’s been 10 days and nothing has happened. **What should I do next?**

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[Rapidbear8085]

R

Rapidbear8085
PARTICIPANT
March 31, 2025 at 12:06 pm

ADVOCATE HERE. Just send a legal notice to all in the chain, you’d get your money back in 3 working days or less.

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