Refund Issue for Denied Hotel Check-in

[User_5aef19d2]

U

User_5aef19d2
PARTICIPANT
March 7, 2025 at 1:58 pm

I’m reaching out regarding a serious issue with my recent hotel booking. We arrived at the hotel before check-in time (around 11 AM), only to be denied accommodation due to a local ID policy. The hotel instructed us to cancel via the app, which we attempted before the 12 PM check-in time. However, the app showed a ₹0 refund, prompting us to contact your support team.

Instead of resolving the issue promptly, Adani one team stretched the response time to 2:30 PM before finally informing us that a refund was not possible. We then requested escalation to a supervisor, only to be told to wait another 30-48 hours.

This is completely unacceptable—I was denied accommodation, yet I have been charged for two days without receiving any service. This feels less like a policy issue and more like an unfair penalty.

I am desperate for a resolution and expect urgent action on this matter.

I did the payment from credit card. HDFC
Hotel was booked for 2 days
What can i do? I really need help

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