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UHi everyone,
Sharing my experience in case it helps someone stuck in the same situation.
I was trying to update my PAN details (including name mismatch correction) after my status was changed to NRI by CPC. CPC confirmed that everything was updated correctly on their side.
However, when I tried to proceed through the Protean eGov Technologies portal, I kept getting this error:
# > “Selected Citizenship not matched with Income Tax Database.”
So basically:
Income Tax database → showing updated (NRI) ✅
Protean portal → still showing old data ❌
👉 Till date, Protean still shows the same error for me.
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⚠️ Important clarification
NRI status update is done separately on Income Tax (ITD) side
PAN correction (like name mismatch update) is a different process
Even though my NRI status was already updated in ITD, Protean was not reflecting it — which blocked my correction request.
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What actually worked
I applied through UTI Infrastructure Technology and Services Limited instead.
During the very first step of the form, it showed my status as Foreign Citizen, which confirmed that their system was already synced with the Income Tax Department.
That’s when I realized the issue wasn’t CPC — it was clearly Protean not syncing.
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⚖️ Protean vs UTIITSL (my experience)
Protean eGov Technologies
Still showing old data (citizenship mismatch error)
Not synced with Income Tax database (in my case)
Email support didn’t resolve anything
Even after reaching out via Twitter/X, no effective resolution
Keeps suggesting back-and-forth with Income Tax Department
👉 But CPC had already confirmed update done — so issue was not on their side
UTI Infrastructure Technology and Services Limited
Showing correct updated status (Foreign Citizen) from start
Clearly synced with Income Tax database
Allowed me to complete name correction + PAN update successfully
No unnecessary back-and-forth
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How I applied
Filled the PAN correction form on UTIITSL website
Paid fees online (multiple options available — I used UPI)
Selected:
Physical PAN (foreign delivery)
e-PAN
Chose physical document submission instead of Aadhaar e-KYC
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🌍 Important (for people outside India)
If the UTIITSL website doesn’t open from your country:
Use a VPN with India location
or
Ask someone in India to fill the form for you
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📦 Documents I sent (self-attested)
I couriered documents to Chennai:
Old PAN card
Foreign passport
OCI card (no option on site, but I included it anyway)
Driving license
Printed application form
Payment acknowledgment
No notary required — just self-sign everything.
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⏱️ Timeline
Courier delivered to UTIITSL Chennai
Around 3 weeks later → e-PAN received via email
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🔑 Final takeaway
NRI status update (ITD side) and PAN correction are two different things
CPC / Income Tax side was already correct
Protean eGov Technologies system was not syncing (still not, in my case)
UTI Infrastructure Technology and Services Limited had updated data and worked smoothly
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If you’re stuck with the same citizenship mismatch error, don’t waste time going back and forth — try UTIITSL directly.
Happy to help if anyone has questions 👍
My Old Post regarding problem: https://www.reddit.com/r/LegalAdviceIndia/s/3phBVW23HW
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